Volunteer Engagement Director

Gospel Rescue Mission Inc.; Tucson (AZ); On-site; USD 50,000 - 55,000; Full time

Job summary

Gospel Rescue Mission Inc. in Tucson seeks a Volunteer Director to lead all GRM volunteer programs, including recruitment, screening, placement, orientation, training, scheduling, recognition, and tours.

You will supervise the Volunteer & Outreach Manager and partner with every department to meet volunteer needs with compassion and precision. Develop an annual engagement plan with KPIs, forecast coverage, and new opportunities; oversee recruitment through churches and community groups; ensure

Qualifications

• Bachelor’s degree required; 8+ years of equivalent experience may substitute.
• 7+ years in volunteer engagement, community outreach, public relations, or related work; 5+ years leading a team.
• Demonstrated leadership ability, executive presence, and the ability to motivate staff and volunteers.
• Experience managing a department budget, setting goals, and reporting results to senior leadership.
• Proficient in Microsoft Office and cloud-based volunteer management systems; able to adapt to new technologies.
• Public speaking skills and outstanding customer service skills; welcoming environment.
• Excellent verbal and written communication skills; professional appearance under pressure.
• Personal integrity, truthfulness and accountability are essential; valid AZ driver’s license with clean record.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide strategic leadership and oversight for all GRM volunteer programs, including recruitment, screening, placement, orientation, training, scheduling, recognition, and tours.
• Supervise the Volunteer & Outreach Manager and collaborate with every GRM department to meet volunteer needs.
• Build lasting relationships with churches, businesses, schools, civic groups, and community organizations to ensure volunteers are welcomed and placed where needed.
• Develop annual volunteer engagement plan with goals and KPIs; forecast coverage for weekly operations, holidays, and events.
• Develop new volunteer opportunities matching volunteers’ gifts with GRM needs; update program policies and manuals.
• Oversee sourcing and recruitment of volunteers through church and community outreach, social media, platforms, and events.
• Coordinate with department leaders to schedule volunteers where most needed and ensure safety and trauma-informed care.
• Develop and lead orientation/ training paths; train staff to support volunteers and implement recognition programs.
• Report volunteer hours, retention, and GIK contributions; provide weekly reports to the CCO.
• Monitor data to identify trends and opportunities; lead tour strategies and policies.
• Handle interview, hiring, training, evaluation, coaching, and discipline of direct reports in collaboration with HR and CCO.
• Manage web-based time and attendance records for staff.

Skills

Leadership

Public speaking

Customer service

Verbal communication

Written communication

Interpersonal skills

Team management

Integrity

Education

Bachelor’s degree in Volunteer Management, Nonprofit Management, Hospitality Management, Business Administration, or related field

8+ years of progressive equivalent experience may count in place of a degree

Tools

Microsoft Office

Cloud-based volunteer management systems

Job description

Gospel Rescue Mission Inc. in Tucson seeks a Volunteer Director to lead all GRM volunteer programs, including recruitment, screening, placement, orientation, training, scheduling, recognition, and tours.

You will supervise the Volunteer & Outreach Manager and partner with every department to meet volunteer needs with compassion and precision. Develop an annual engagement plan with KPIs, forecast coverage, and new opportunities; oversee recruitment through churches and community groups; ensure