Volunteer Engagement and Connectivity Manager

Prismhr Hire; Grand Rapids (MI); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Insurance and retirement

Flexible PTO

Professional development allowance

Job summary

Partners Worldwide, based in Grand Rapids, MI, is seeking a Volunteer Engagement and Connectivity Manager to lead recruitment, onboarding, and connection of volunteer businesspeople across our global network. The role requires strong relationship and project management skills, cross-cultural sensitivity, and the ability to develop strategies with regional teams.

You will collaborate with volunteers, partner organizations, and PW staff to advance our mission.

Qualifications

• 5+ years of relationship management with donors, volunteers, and partners.
• Proven experience building trust-based, long-term external relationships.
• Track record of growing a multi-channel partnerships pipeline.
• Experience designing engaging volunteer experiences that align with PW's mission.
• Strong strategic thinking to set goals with regional teams.
• 5+ years of project management with planning and organization skills.
• Proficiency using CRM and data to spot trends and opportunities.
• Cross-cultural sensitivity and ability to work with diverse teams.

Responsibilities

• Steward and expand volunteer engagement across PW's global network.
• Oversee onboarding and training for volunteers, including online orientation.
• Connect volunteers to meaningful partnerships that meet community needs.
• Grow and diversify the volunteer network with regional teams and partners.
• Own volunteer operations and data, including Salesforce records and surveys.
• Design communications and programs to deepen volunteer involvement.

Skills

Relationship management

Volunteer engagement

Cross-cultural communication

CRM and data

Project management

Strategic thinking

Networking

Customer service

Tools

Salesforce

CRM systems

Job description

Partners Worldwide

Partners Worldwide (PW) is a global network of businesspeople working together to end poverty through entrepreneurship and job creation. We believe that all people are image-bearers of God and have the right to live an abundant life. Through locally rooted, globally connected partnerships we work to grow and sustain redemptive businesses and flourishing economic ecosystems for maximum impact. Every team member plays a significant role in making this vision a reality.

As an employee of Partners Worldwide, you will be part of a global team that values the unique contributions and service of each person as a true partner. You will join us in celebrating each entrepreneur who is able to fully live out their calling to business, provide for their family, create life-giving employment opportunities and invest in the community around them.

At Partners Worldwide, volunteer businesspeople are an essential part of our 3-strand partnership model. Our Business Affiliate and Subject Expert volunteers share their business experience, entrepreneurial expertise, and knowledge to support our network of local community institutions and entrepreneurs around the globe, as they strive to create jobs and grow businesses in their communities. To learn more, explore Partners Worldwide's Volunteer page.

Our Vista2030 commitment is to support our partners in 30+ countries to reach their shared goal of serving one million redemptive businesses to create 3 million jobs that will lift 15 million people out of poverty in communities of high poverty and unemployment.

The Role

As the Volunteer Engagement and Connectivity Manager, your primary role will be to lead our global efforts to recruit, onboard, and connect volunteer businesspeople to local community institutions in our network. We are looking for someone with experience in relationship and project management who is able to connect well with people, provide excellent customer service and collaborate with a diverse team in building strategy, while also managing internal process development, administration and implementation. If that’s you, please submit your resume and a cover letter letting us know why you are passionate about PW’s mission and this role.

The Work

• Steward and expand volunteer engagement: Facilitate and drive collaboration between PW's global partnership and advancement teams in shaping and advancing our core strategy for volunteer recruitment, engagement, and impact.


• Ensure excellent volunteer onboarding: Ensure volunteers across the network experience high-quality onboarding and equipping. Lead volunteer onboarding calls, manage online orientation courses, and make sure follow-up happens well and on time. Train and equip fellow advancement and regional partnership staff to do the same.


• Connect volunteers to meaningful partnerships: Build both strong relationships across the organization and effective systems to ensure the needs of partner organizations and partnerships are effectively identified and matched with volunteers who can serve those needs well.


• Grow and diversify the volunteer network: Develop strategies to grow existing and new volunteer groups. Work with regional teams, as well as marketing and communications colleagues to promote volunteer opportunities and create resources tailored to different volunteer groups. Support network wide strategic alliances with universities, companies, and other partners.


• Own volunteer operations and data: Oversee and improve the systems behind volunteer operations, including Salesforce records, quarterly surveys and volunteer-hour tracking, and use what the data shows to guide next steps.


• Deepen volunteer engagement: Design communications, learning opportunities and initiatives that help volunteers serve more effectively, connect with one another and deepen their involvement with the mission.

Your Qualifications:

• A customer focus that puts volunteers' needs and experience first, and a passion for building community among them.


• 5+ years of relationship management with individuals (donors, volunteers, etc), diverse teams and strategic external partners; building trust-based, long-term relationships that go beyond the transactional.


• A track record of growing a pipeline: identifying segments, expanding networks through referrals and introductions, and building strategic alliances.


• Experience designing engagement experiences that help participants feel part of the mission and that recognize each person's contribution.


• Strategic thinking: you can set long-term goals with regional teams that align with PW's mission, and keep short-term efforts serving them.


• 5+ years of project management, with strong planning and organizational skills to set clear goals, manage competing priorities and deadlines, and execute with excellence and attention to detail.


• Confidence using CRM and data (e.g., Salesforce, surveys, volunteer-hour tracking) accurately and strategically to spot trends, gaps and opportunities.


• Cross-cultural sensitivity: experience working in cross-cultural contexts or with culturally diverse team is highly preferred, and an ability to be flexible, curious and inclusive when engaging volunteers and partners from diverse backgrounds.

Your Character:

• Mature Christian faith that is lived out in your life, work, and interactions.


• Interest in learning and adapting to new systems and technologies.


• Curiosity to learn new skills, solve new problems and seek expertise from others.


• Ability to work both independently and collaboratively.


• Organized with the ability to plan ahead to reach goals.

Our Investment:

• Meaningful, redemptive, and purpose-filled work


• Connection to a talented, dedicated, and joyful team of global staff and partners


• A comprehensive compensation and benefits package (insurance, retirement and more)


• Flexible paid time off (vacation, sick, holiday) and a culture that prioritizes healthy work-life balance.


• Annual allowance for professional development/continuing education

Additional information:

• Partners Worldwide is an equal opportunity employer.


• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.


• This position requires the ability to travel to the USA and internationally for a maximum of 10% (equivalent to 4 weeks annually).


• This position is preferably based in Grand Rapids, MI, but remote within the United States or in other locations where PW operates may be considered.


• This is a full-time position, with essential hours of availability for global coordination from 8am to noon EST.