Donor and Volunteer Engagement Manager

United Against Human Trafficking; Houston (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

TWR in Houston seeks a Donor and Volunteer Engagement Manager to lead the vision and execution of donor and volunteer engagement, partnering across departments to align efforts with priorities and strengthen the engagement-to-giving pipeline.

The hybrid role requires bilingual English/Spanish, the ability to teach financial literacy, and a track record building relationships with staff, volunteers, and corporate partners to secure support and grow programs.

Qualifications

• Must be bilingual in English and Spanish, able to teach financial literacy classes.
• Experience leading volunteer programs or community engagement.
• Ability to secure funding from individuals and corporate partners.
• Strong written and verbal communication and stakeholder management.
• Ability to manage multiple priorities and work independently.
• Proficient in CRM systems, preferably Salesforce, and Microsoft Office.

Responsibilities

• Serves as primary point of contact for volunteers leading and managing all aspects of the volunteer program including recruitment, onboarding, training, communication, engagement, recognition, and retention.
• Designs and implements a comprehensive volunteer strategy that aligns with programmatic, administrative, and development priorities.
• Ensures a consistent, reliable pipeline of qualified volunteers to meet the needs of all departments and initiatives.
• Anticipates and addresses gaps in volunteer coverage, including resolving last-minute cancellations and teaching classes when needed.
• Partners closely with other department managers to assess needs, define volunteer roles, and recruit and place qualified volunteers that can enhance program effectiveness.
• Plans and executes annual Women’s Conference with assistance of staff and volunteers.
• Oversees volunteer engagement across all areas of the organization, including YourLife, RISE!, Development, and Administrative support functions.
• Works closely with the Chief Development Officer to cultivate and manage corporate partnerships by identifying, qualifying, and building relationships with new corporate partners to expand volunteer engagement and deepen community and financial support.
• Manages Salesforce to schedule volunteers and track engagement; collects and communicates volunteer feedback for program improvements.

Skills

Bilingual English/Spanish

Fundraising outreach

Volunteer program leadership

Relationship building

Project ownership

Communication skills

CRM experience

Tools

Salesforce

Microsoft Office

Job description

NOTE: This job needs someone who is BILINGUAL speaking both English and Spanish. You must be able to teach financial literacy classes in both languages.

The Donor and Volunteer Engagement Manager leads the vision and execution of both donor and volunteer engagement at TWR, playing a critical role in connecting people to the mission in meaningful and lasting ways. This individual partners across departments to align volunteer efforts with programmatic and organizational priorities, while also engaging employers and community members to not only volunteer but also give. This position requires strong attention to detail, clear and timely communication, and the ability to manage competing priorities while equipping and empowering volunteers to succeed. The Donor and Volunteer Engagement Manager ensures the organization has the right people, prepared and supported, to deliver high-quality programs and strengthen TWR’s engagement-to-giving pipeline.

Volunteer Program Leadership and Execution

• Serves as primary point of contact for volunteers leading and managing all aspects of the volunteer program including recruitment, onboarding, training, communication, engagement, recognition, and retention.
• Designs and implements a comprehensive volunteer strategy that aligns with programmatic, administrative, and development priorities.
• Ensures a consistent, reliable pipeline of qualified volunteers to meet the needs of all departments and initiatives.
• Anticipates and addresses gaps in volunteer coverage, including resolving last-minute cancellations and teaching classes when needed.

Cross Functional Collaboration and Program Support

• Partners closely with other department managers to assess needs, define volunteer roles, and recruit and place qualified volunteers that can enhance program effectiveness.
• Plans and executes annual Women’s Conference with assistance of staff and volunteers.
• Oversees volunteer engagement across all areas of the organization, including:
• YourLife (Finance Classes, Possibility Groups, Career Program)
• RISE! (Guest Speakers and program support)
• Development (fundraising events and initiatives)
• Administrative and operational support functions

Development and Partnerships

• Works closely with the Chief Development Officer to cultivate and manage corporate partnerships by identifying, qualifying, and building relationships with new corporate partners to expand volunteer engagement and deepen community and financial support.
• Helps increase financial support from individuals that are currently volunteers or interested in volunteering with TWR.
• Serves as an ambassador for the organization by presenting volunteer opportunities to corporate partners and individuals inspiring participation and growing long-term involvement.
• Curates and executes mission-driven volunteer and engagement events that connect volunteers and key stakeholders to TWR’s work.

Systems, Evaluation, and Accountability

• Oversees the effective use of Salesforce to schedule volunteers, track engagement, and maintain accurate records of service and participation.
• Collects and communicates volunteer feedback and observations from staff, leadership, and TWR Board members to support continuous improvement of the volunteer experience.
• Analyzes data/trends to identify gaps, improve volunteer effectiveness, and inform best practices.
• Regularly observes programs to ensure quality, consistency, and alignment with TWR standards.
• Drives progress toward annual goals and key performance indicators related to volunteer engagement, program support, and corporate engagement and giving.
• Ensures all volunteer activities uphold our standards for safety, confidentiality, and excellence.
• Contributes to a culture of continuous learning, improvement, and innovation.

Qualifications& Skills

• MUST BE BILINGUAL speaking both English and Spanish. Must be able to teach financial literacy classes in both languages.
• High level of confidence/comfort to ask for funding from both individuals and corporate partners.
• Demonstrated experience leading volunteer, community engagement, or programmatic efforts.
• Proven ability to build and navigate relationships with a diverse range of stakeholders, including staff, volunteers, community members, and donors.
• Project ownership with the ability to take initiative, solve problems, and work independently.
• Excellent written and verbal communication skills with a high level of professionalism and clarity.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and meeting deadlines with an elevated level of personal accountability and follow‑through.
• Collaborative with the confidence to lead initiatives and influence outcomes across departments.
• Proficient in Microsoft Office and experience with Salesforce or similar CRM system preferred.

Candidates should have 2–4 years of relevant experience in two or more of the following areas:

• Volunteer management
• Program coordination, delivery, or operations
• Community engagement or outreach
• Training, facilitation, or group instruction
• Nonprofit development or donor engagement
• Event planning or group coordination, including employer or corporate engagement

Work Environment and Schedule

This is a hybrid position with a combination of in-office and remote work. The role requires flexibility, including occasional evening and weekend hours to support volunteer activities and events.