Volunteer Coordinator- Capital Caring Health

Chapters Health System; United States; On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Bi-lingual preferred

Volunteer recognition program

Job summary

Chapters Health System seeks a Volunteer Coordinator to organize and supervise patient care volunteer activities. The role is part of the Interdisciplinary Group (IDG) and interfaces with staff, community, and volunteers.

The ideal candidate has a BA/BS or equivalent, at least two years in volunteer coordination (healthcare preferred), and supervisory experience is a plus. Strong communication, attention to detail, and program development skills are essential.

Qualifications

• Bachelor’s degree or equivalent.
• 2+ years in volunteer coordination.
• Supervisory experience preferred.
• Strong networking with community resources.
• Strong written and verbal communication.
• Attention to detail and organizational skills.
• Program development and implementation skills.
• Interact professionally with clients, families, and agencies.
• Bi-lingual preferred.
• Healthcare or social services experience preferred.
• Excellent telephone and computer skills.
• Must have valid driver's license and auto insurance.
• Ability to travel in community.
• Take initiative and work independently.

Responsibilities

• Represent the Company professionally through care delivered and services provided to clients.
• Comply with regulations, policies, and confidentiality.
• Maintain confidentiality of patients, families, and colleagues.
• Recruit volunteers through networking and marketing.
• Screen and train volunteers.
• Develop and implement programs to improve morale and effectiveness of volunteers.
• Participate in volunteer events, committees, and task forces.
• Maintain volunteer records and ensure compliance with file requirements.
• Serve as liaison between team members and volunteers (IDG).
• Perform other duties as assigned.

Skills

Strong communication

Attention to detail

Program development

Community networking

Interpersonal skills

Independent work

Bi-lingual

Excellent telephone skills

Computer skills

Mobility/Driver

Education

Bachelor’s degree (BA/BS) or equivalent

Tools

Driver's license

Job description

The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. The role serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.

Qualifications

• Bachelor’s degree (BA/BS) or an equivalent combination of education and experience
• Minimum of two (2) years’ experience in volunteer coordination, preferably in a health care setting
• One (1) year of supervisory experience strongly preferred
• Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources
• Strong communication skills (written and verbal) including face‑to‑face, telephone, and correspondence
• Strength in attention to detail and organizational skills
• Program development and implementation skills
• Must be able to interact successfully with clients, families and other agencies to present a positive and professional image
• Bi‑lingual preferred
• Previous experience in health care and/or social services setting preferred
• Excellent telephone and computer skills
• Mobile Driver – Valid driver’s license and automobile insurance per Company policy
• Ability to travel in community
• Ability to take initiative and work independently

Competencies

• Satisfactorily complete competency requirements for this position

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients
• Demonstrate high ethical standards in areas of hospice mission and confidentiality, and display sensitivity to family needs
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse
• Comply with Company policies, procedures and standard practices
• Observe the Company's health, safety and security practices
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company
• Use resources in a fiscally responsible manner
• Promote the Company through participation in community and professional organizations
• Participate proactively in improving performance at the organizational, departmental and individual levels
• Improve own professional knowledge and skill level
• Advance electronic media skills
• Support Company research and educational activities
• Share expertise with co‑workers both formally and informally
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position

Job Responsibilities

• Meet standards of practice of the Volunteer Services Department
• Recruit volunteers through community networking activities and marketing efforts
• Screen potential volunteers through intake calls and interviews, and during training
• Train, assign, supervise and evaluate patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles
• Participate in the development and implementation of programs which enhance the morale and effectiveness of volunteers, including volunteer newsletter, volunteer in‑services, support programs and annual volunteer recognition
• Participate in volunteer‑related special events, committees and task force groups
• Maintain records of volunteers, ensuring that all file requirements are met and kept current
• Serve as a liaison between team members and volunteers on the Interdisciplinary Group (IDG)
• Perform other duties as assigned

Compensation Pay Range: $20.27 - $30.17

All Chapters Health System employees performing services for Florida affiliates are required to consent to drug and/or alcohol testing after a conditional offer of employment is made, and to continue compliance with the Drug‑Free Workplace Policy.