Volunteer Program Coordinator-Bonita Springs/Lehigh Acres

Chapters Health System; Florida; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Mileage Reimbursement

Benefits Day 1

Job summary

Chapters Health System in Florida seeks a Volunteer Coordinator to organize and supervise patient care volunteers. You will recruit volunteers, screen applicants, train and evaluate volunteers for patient/family care, events and support roles, while serving as a liaison with staff on the Interdisciplinary Group (IDG).

The role requires strong communication, detail orientation, and the ability to travel locally.

Qualifications

• Bachelor’s degree required; BA/BS or equivalent.
• Minimum of two years’ experience in volunteer coordination, preferably in healthcare.
• One year supervisory experience preferred.
• Strong communication and organizational skills.
• Bi-lingual preferred.
• Valid driver’s license and ability to travel in the community.
• Excellent telephone and computer skills.

Responsibilities

• Recruits volunteers through community networking activities and marketing efforts.
• Screens potential volunteers through intake calls and interviews, and in training.
• Trains, assigns, supervises and evaluates volunteers for patient/family care, events and administrative support.
• Participates in the development and implementation of programs and annual volunteer recognition.
• Maintains records of volunteers and ensures file requirements are met.
• Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
• Performs other duties as assigned.

Skills

Communication skills

Attention to detail

Organizational skills

Interpersonal networking

Education

Bachelor’s degree (BA/BS) or equivalent

Tools

Microsoft Office

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Benefits Day 1 Mileage Reimbursement Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.

Qualifications

• Bachelor’s degree (BA/BS) or an equivalent combination of education and experience
• Minimum of two (2) years’ experience in volunteer coordination, preferably in a health care setting
• One (1) year supervisory experience strongly preferred
• Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources
• Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence
• Strength in attention to detail and organizational skills
• Program development and implementation skills
• Must be able to interact successfully with clients, families and other agencies to present a positive and professional image
• Bi-lingual preferred
• Previous experience in health care and/or social services setting preferred
• Excellent telephone and computer skills
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy
• Ability to travel in community
• Ability to take initiative and work independently

Competencies

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
• Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Complies with Company policies, procedures and standard practices.
• Observes the Company's health, safety and security practices.
• Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Uses resources in a fiscally responsible manner.
• Promotes the Company through participation in community and professional organizations.
• Participates proactively in improving performance at the organizational, departmental and individual levels.
• Improves own professional knowledge and skill level.
• Advances electronic media skills.
• Supports Company research and educational activities.
• Shares expertise with co-workers both formally and informally.
• Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities

• Meets standards of practice of the Volunteer Services Department.
• Recruits volunteers through community networking activities and marketing efforts.
• Screens potential volunteers through intake calls and interviews, and in training.
• Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles.
• Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
• Participates in volunteer-related special events, committees and task force groups.
• Maintains records of volunteers, ensuring that all file requirements are met and kept current.
• Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
• Performs other duties as assigned.

Compensation

Compensation Pay Range: $18.43 - $27.43

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on‑going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

Choices. Education. Guidance. As a progressive leader and premier health organization, Chapters Health System is dedicated to delivering innovative care throughout chronic illness progression and beyond. Since 1983 as a community‑based, not‑for‑profit organization, Chapters Health has provided choices, education and guidance through its managed affiliates: Capital Caring Health, Chapters Health Foundation, Chapters Health Hospice, Chapters Health Pharmacy, Chapters Health Staffing, Cornerstone Hospice & Palliative Care, Good Shepherd Hospice, Hope Healthcare, Hospice of Okeechobee, HPH Hospice and LifePath Hospice. Chapters Health offers services throughout the Southeast and Mid-Atlantic regions of the country to improve the patient/family experience well in advance of end‑of‑life needs. Chapters Health and its affiliates are licensed in Alachua, Arlington, Bradford, Charlotte, Cherokee, Citrus, Cobb, Collier, Columbia, District of Columbia (all eight wards), Dixie, Fairfax, Fauquier, Fayette, Forsyth, Fulton, Gilchrist, Glades, Gwinnett, Hall, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Howard, Lafayette, Lake, Lee, Levy, Loudoun, Marion, Martin, Miami‑Dade, Monroe, Montgomery, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Prince George’s, Prince William, Putnam, St. Lucie, Sumter, Suwannee and Union counties.

Click here to view the video! All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

It is the policy of the Organization to provide equal employment opportunities to all employees and applicants for employment. The Organization(s) complies with all civil rights laws and other federal, state and local fair employment laws that prohibit any unlawful employment practices including harassment and discrimination based on race, color, religion, gender, national origin, age, physical or mental disability, marital status, pregnancy, genetic information, status as a covered veteran, sexual orientation, or any other characteristic protected by law. Employment decisions, including hiring and promoting, are based on merit, qualifications, abilities and business needs. This policy applies to all terms and conditions of employment in accordance with applicable federal, state and local laws.