Volunteer Services Coordinator Hospice

1057 AdventHealth Home Health and Hospice Inc; United States; On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403-B Retirement Plan

Paid Time Off from Day One

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Job summary

AdventHealth Home Health and Hospice Inc. in Altamonte Springs is seeking a dedicated volunteer coordinator to support patient care through effective volunteer management. The role involves recruiting, training, scheduling, and supervising volunteers to assist care teams.

You will collaborate with Patient Care Managers, maintain records, and contribute to staff meetings while promoting a culture of compassionate service and safety within a faith-based health system.

Qualifications

• Proficient with Word/Excel/PowerPoint/Outlook and related internet software.
• Knowledge of patient database systems.
• Strong verbal and written communication skills.
• Demonstrated leadership with critical thinking and problem-solving.
• Diplomacy and collaboration with volunteers, staff and partners.

Responsibilities

• Review incident reports and investigate conflicts among volunteers, patients, and caregivers.
• Organize volunteer recognition programs and maintain accurate records.
• Provide timely reports on volunteer participation and needs to care managers.
• Recruit, interview, train and retain volunteers to support patient care services.
• Monitor volunteer workload and inform volunteers of policies and standards.
• Develop newsletters and volunteer resources and resolve grievances.
• Participate in meetings and other activities.
• Assist in HR onboarding related to volunteers.

Skills

Microsoft Office Suite

Patient databases

Telephone protocol

Leadership and problem-solving

Diplomacy and collaboration

Independent & matrix work

Diversity awareness

Volunteer administration basics

Education

Associate degree (preferred)

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule:

Full time Shift: Monday - Friday 8:30am- 5pm. Location: 480 W. Central Parkway, Altamonte Springs - occasional travel for recruiting volunteer events

Job Description:

Reviews incident reports regarding conflicts between volunteers, patients, and caregivers, investigates and reports on findings, and observes volunteer work activities to evaluate performance. Organizes and participates in volunteer recognition programs. Maintains accurate records and provides timely statistical and activity reports on volunteer participation. Communicates with Patient Care Managers and others to determine specific needs for volunteers and assigns volunteers to assist in providing patient care services based on assessed needs. Participates in staff meetings, department meetings, in-services, and other related activities. Recruits, interviews, selects, and retains volunteers to support the patient census. Trains and monitors volunteers, placing them with patients or departments based on their strengths and weaknesses. Monitors volunteers' status and workload to ensure their services are utilized and assigned whenever available. Informs volunteers of policies, procedures, and standards of volunteer service. Develops and oversees newsletters and volunteer resources. Confers with volunteers to resolve grievances and promote cooperation and interest. Other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of basic to intermediate application of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, as well as internet software. [Required] Knowledge of patient database systems. [Required] Knowledge of telephone protocol. [Required] Demonstrated leadership abilities with critical thinking and problem-solving skills. [Required] Strong computer skills with proficiency in Microsoft Office Suite and database applications. [Required] Organizational skills with attention to detail and the ability to multi-task. [Required] Excellent verbal and written communication skills. [Required] Must have strong diplomacy and collaborative skills, as well as be a strong facilitator with the ability to work independently and within a matrix organization. [Required] Ability to work with a diverse population and age groups, and develop positive relationships with volunteers, staff, and community partners. [Required] Working knowledge of volunteer principles of administration. [Required] Understanding of business and/or Human Resources concepts. [Preferred] Customer Service skills. [Preferred]

Education:

Associate [Preferred] Field of Study: in a related field

Work Experience:

2+ related experience [Required] Volunteer program support, HR onboarding, or healthcare volunteer experience [preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.42 - $31.07

Background Screening Requirement:

Florida Law Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.