Volunteer Services Coordinator Hospice

AdventHealth; Florida; On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Altamonte Springs, FL seeks a dedicated volunteer coordinator to oversee recruitment, training, and supervision of volunteers supporting patient care services. The role involves coordinating with Patient Care Managers, organizing recognition activities, and maintaining accurate volunteer records.

The ideal candidate has an Associate degree with 2+ related experience, strong Microsoft Office skills, and a collaborative, service-oriented mindset suitable for a hospital setting.

Qualifications

• Knowledge of Microsoft Office Suite (Word/Excel/PowerPoint/Outlook) and internet software.
• Knowledge of patient database systems and reporting.
• Knowledge of telephone protocol and professional communication.
• Demonstrated leadership abilities with critical thinking and problem-solving.
• Strong computer skills with database applications.

Responsibilities

• Reviews incident reports regarding conflicts between volunteers, patients, and caregivers and reports findings.
• Organizes and participates in volunteer recognition programs.
• Maintains records and provides timely statistical activity reports on volunteer participation.
• Communicates with Patient Care Managers to determine volunteer needs and assigns volunteers accordingly.
• Trains and monitors volunteers and places them with patients or departments.
• Recruits, interviews, selects, and retains volunteers to support patient census.
• Monitors volunteers' workload and status to ensure service utilization.
• Develops newsletters and volunteer resources; manages grievances and promotes cooperation.
• Participates in staff meetings and related activities.

Skills

Microsoft Office

Patient database

Telephone protocol

Leadership

Communication

Diplomacy & collaboration

Multi-tasking

Relationship building

Volunteer administration

Customer service

Education

Associate degree

Field of Study: related field

2+ related experience

Volunteer program support or HR onboarding (preferred)

Tools

MS Office Suite

Patient database systems

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

480 W Central Pkwy

City

Altamonte Springs

State

Florida

Postal Code

32714

Job Description

Schedule: Full time

Shift: Monday - Friday 8:30am- 5pm.

Location: 480 W. Central Parkway, Altamonte Springs – occasional travel for recruiting volunteer events

Reviews incident reports regarding conflicts between volunteers, patients, and caregivers, investigates and reports on findings, and observes volunteer work activities to evaluate performance. Organizes and participates in volunteer recognition programs. Maintains accurate records and provides timely statistical and activity reports on volunteer participation. Communicates with Patient Care Managers and others to determine specific needs for volunteers and assigns volunteers to assist in providing patient care services based on assessed needs. Participates in staff meetings, department meetings, in-services, and other related activities. Recruits, interviews, selects, and retains volunteers to support the patient census. Trains and monitors volunteers, placing them with patients or departments based on their strengths and weaknesses. Monitors volunteers' status and workload to ensure their services are utilized and assigned whenever available. Informs volunteers of policies, procedures, and standards of volunteer service. Develops and oversees newsletters and volunteer resources. Confers with volunteers to resolve grievances and promote cooperation and interest. Other duties as assigned.

Knowledge, Skills, And Abilities

• Knowledge of basic to intermediate application of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, as well as internet software. [Required]
• Knowledge of patient database systems. [Required]
• Knowledge of telephone protocol. [Required]
• Demonstrated leadership abilities with critical thinking and problem-solving skills. [Required]
• Strong computer skills with proficiency in Microsoft Office Suite and database applications. [Required]
• Organizational skills with attention to detail and the ability to multi-task. [Required]
• Excellent verbal and written communication skills. [Required]
• Must have strong diplomacy and collaborative skills, as well as be a strong facilitator with the ability to work independently and within a matrix organization. [Required]
• Ability to work with a diverse population and age groups, and develop positive relationships with volunteers, staff, and community partners. [Required]
• Working knowledge of volunteer principles of administration. [Required]
• Understanding of business and/or Human Resources concepts. [Preferred]
• Customer Service skills. [Preferred]

Education

• Associate [Preferred]
• Field of Study: in a related field
• Work Experience: 2+ related experience [Required]
• Volunteer program support, HR onboarding, or healthcare volunteer experience [preferred]
• Additional Information: N/A
• Licenses and Certifications: N/A
• Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.42 - $31.07

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.