Volunteer Coordinator

Shelby American, Inc.; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading organization focused on hunger relief is seeking a Volunteer Coordinator to manage and engage volunteers effectively. This full-time role involves overseeing volunteer activities, ensuring their safety, and fostering a welcoming environment. The ideal candidate will have a passion for community service and strong organizational skills. Benefits include medical coverage, retirement plans, and potential for student loan forgiveness.

Benefits

Medical, dental and vision coverage

401(k) retirement plan

Vacation and sick time

Short and long-term disability income

Employee assistance program

Wellness support

Potential for student loan forgiveness

Qualifications

• Two years volunteer management experience preferred.
• Ability to connect with diverse organizations.

Responsibilities

• Serve as primary contact for volunteer groups.
• Supervise volunteer activities and ensure safety.
• Track and report volunteer hours accurately.

Skills

Customer Service

Conflict Management

Detail-oriented

Organized

Adaptability

Education

Bachelor's degree in a related field

Tools

Database Systems

Job description

Description

About Operation Food Search:

Founded in 1981, Operation Food Search is a hunger relief organization that provides food, nutrition education and innovative programs in order to reduce food insecurity and increase equitable access to food. We serve 200,000 people every month through a network of 330 partners in 27 counties in Missouri and Illinois. We use a combination of immediate food assistance and supportive services, while also working on long-term solutions and systemic changes to help solve the problem of hunger.

Our Mission is to heal hunger with innovative and collaborative solutions that provide food today and help create a hunger-free tomorrow.

Our Vision is a region where everyone has equitable access to the food they need to lead healthy lives.

Our Goals are to:

1. Meet the immediate need for food for children, individuals and families by providing high-quality nutrition through our distribution network.
2. Empower long-term skills through nutrition education and by teaching how to shop and prepare healthy food on a budget.
3. Champion change through advocacy, innovative programs and by addressing systemic inequities.

For more information about OFS, please visit our website at www.operationfoodsearch.org.

Position Summary:

Full-time position reporting to the Director of Development. The Volunteer Coordinator is responsible for the overall direction and supervision of individual volunteers and volunteer groups while they are working in the Volunteer Center and warehouse at Operation Food Search.

Essential Functions:

• Volunteer Engagement
  • Serve as the primary point of contact for all volunteer groups, ensuring they feel welcomed, valued, and engaged while completing tasks vital to Operation Food Search's mission.
  • Conduct volunteer orientation, covering safety guidelines, task instructions, and the impact of their work.
  • Foster a welcoming and inclusive environment that encourages long-term volunteer retention.
  • Follow up with volunteer groups to provide proper acknowledgment and recap their impact.
  • Expand volunteer opportunities beyond traditional weekday hours to accommodate varying schedules.
  • Work with the Volunteer and Food Drive Manager to identify meaningful volunteer events and opportunities.
• Volunteer Supervision
  • Supervise volunteer activities to ensure efficiency, accuracy, and adherence to safety protocols.
    • Provide stewardship and supervision to corporate and school volunteer groups.
    • Oversee recurring volunteers supporting agency distribution, office tasks, and ongoing programs.
    • Provide additional support for gleaning activities as needed.
  • Maintain a visible presence in the volunteer center to provide guidance, answer questions, and motivate volunteers.
  • Develop leadership opportunities for experienced volunteers to assist in supervising new participants.
  • Establish clear expectations and responsibilities to ensure volunteers stay on task.
• Operational Support
  • Adjust volunteer assignments as needed to optimize workflow and prevent backlogs.
  • Act as a liaison between volunteers and warehouse staff to address operational concerns.
  • Maintain a clean and safe work environment for all volunteers.
• Reporting
  • Ensure all volunteer hours are accurately tracked and reported using appropriate databases.
• Create reports as needed for reporting to internal and external constituents.

Requirements

Education and/or Experience:

• Bachelor's degree in a related field or equivalent experience. We value diverse educational backgrounds and life experiences.
• Two (2) years volunteer management experience preferred

Knowledge, Skills and Abilities:

• Passion for the OFS mission
• Strong customer service skills
• Ability to connect with diverse types of organizations: schools, businesses, government, faith organizations, etc.
• Strong computer skills and the ability/willingness to learn new database systems.
• Conflict management skills
• Detail-oriented, organized, and the ability to multi-task.
• Ability to work both independently and as a member of a larger staff team.
• Ability to think on your feet and adapt to changing needs.

Special Requirements:

• Experience working in a warehouse environment and operating warehouse equipment a plus
• Occasional travel required for meetings, events, and conferences
• Flexibility in working hours for occasional special events after-hours or weekend activities
• Willingness to volunteer for other OFS duties that don't fall under regular job duties

Working Conditions and Physical Demands:

• Ability to lift up to 50 Pounds
• Ability to stand for extended periods of time, both indoors and outdoors

Benefits - FT Positions

• Medical, dental and vision coverage
• HSA, HRA, and FSA
• 401(k) retirement plan
• Vacation and sick time, paid holidays
• Short and long-term disability income
• Company paid term life and AD&D insurance
• Voluntary employee paid term life and AD&D insurance
• Employee assistance program
• Wellness support
• Potential for student loan forgiveness, if qualified

Location: 1644 Lotsie Blvd., Overland, MO 63132

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.