Volunteer Coordinator

Hello Neighbor; Pittsburgh (Allegheny County); On-site; USD 57,308,160 - 63,038,976; Full time

Benefits offered by this job

Medical, dental, vision insurance

Comprehensive benefits package

Paid time off

Employer retirement match

Job summary

Hello Neighbor is hiring for a volunteer coordinator to strengthen volunteer engagement, track participation, and support program evaluation. You will recruit and train volunteers, manage records in Salesforce, and build community partnerships with libraries, universities, and faith-based organizations.

The ideal candidate brings strong interpersonal skills, experience with volunteer programs, and a commitment to refugee support. This is a full-time, in-house role with comprehensive benefits.

Qualifications

• Bachelor’s degree or relevant work experience with refugee/immigrant communities.
• Strong interpersonal skills and ability to multitask.
• Maturity, emotional intelligence, and conflict-resolution ability.
• Experience with digital systems (Google Suite, Mailchimp, Salesforce, Notion).
• Valid driver's license, access to a vehicle, and insurance.
• Commitment to Hello Neighbor's values and flexibility for evenings/weekends.

Responsibilities

• Volunteer Coordination and Management: design and strengthen flexible volunteer models and recruit/train volunteers.
• Data, Evaluation, and Systems Improvement: track engagement data and prepare quarterly reports.
• Community Partnerships and Volunteer Engagement: build partnerships with libraries, universities, and churches.
• Professional Learning and Field Engagement: participate in trainings and share best practices.
• Support COMPACT-related volunteer activities and reporting as needed.

Skills

Interpersonal skills

Multitasking ability

Maturity and EI

Flexible scheduling

Education

Bachelor’s degree / Relevant work experience

Tools

Google Suite

Mailchimp

Salesforce

Notion

Job description

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country.

Reports To: National Network Manager

Direct Reports: Possible interns.

Key Responsibilities

Responsibilities may shift over time as Hello Neighbor continues to restructure and strengthen its volunteer engagement systems and team workflows.

Volunteer Coordination and Management

• Help design and strengthen flexible volunteer engagement models that expand the role of volunteer captains and teams, building long‑term volunteer leadership and organizational capacity.
• Recruit, train, steward, and supervise prospective and new volunteers, including bi‑weekly information sessions for all potential volunteers and regular training for specialized volunteer roles, and update digital materials including written guides and training videos.
• Collaborate with staff to identify and prioritize volunteer needs.
• Match volunteers’ qualifications and interests with organizational and client needs; curate and distribute a weekly email highlighting current volunteer opportunities.
• Create pathways for volunteers to take on leadership roles and co‑facilitate programming.
• Ensure effective communication and maintain relationships with volunteers including: prepping communication before volunteering, availability during, and follow up afterwards; thank‑you notes, emails, and in‑person events.
• Coordinate van transportation for volunteer activities or in‑kind pick‑ups as needed using the Hello Neighbor van.

Data, Evaluation, and Systems Improvement

• Develop and maintain accurate, up‑to‑date volunteer records, including availability, skills, language capacity, engagement status, and background checks/clearances.
• Track volunteer engagement data, including volunteer hours, communication effectiveness, response rates, and fulfillment of volunteer needs.
• Support ongoing evaluation of the volunteer program by preparing quarterly reports, identifying trends, and sharing insights that strengthen volunteer recruitment, placement, retention, and overall program effectiveness.
• Regularly share relevant data and insights with programs, leadership, and stakeholders to support informed decision‑making around volunteer opportunities, processes, and organizational needs.
• Maintain accurate and up‑to‑date volunteer data in Salesforce, while contributing input on opportunities to continuously improve, streamline, and strengthen volunteer management systems and processes.

Community Partnerships and Volunteer Engagement

• Manage and maintain community partnerships that directly relate to volunteer roles (e.g. libraries, clothing closets, FreeRide Pittsburgh, Goodwill).
• Conduct outreach and foster partnerships with universities, churches, synagogues, mosques, and other religious institutions as well as corporate responsibility and community engagement departments.
• Collaborate with the Development team to identify and cultivate and lead corporate volunteer opportunities.
• Speak at events and represent Hello Neighbor in the community.

Professional Learning and Field Engagement

• Participate in relevant trainings, workshops, and peer learning opportunities to strengthen volunteer engagement practices.
• Research and share tools, resources, and best practices related to volunteer management, newcomer support, and community engagement.
• Support COMPACT‑related volunteer engagement activities, learning, and reporting, as needed.

Qualifications

• Bachelor’s degree /Relevant work experience and a demonstrated ability to effectively work with refugee and immigrant communities
• Strong interpersonal skills, ability to manage a variety of tasks effectively, set priorities, and meet deadlines
• Proven ability to work with maturity and emotional intelligence, receive feedback, work through conflict with integrity, and operate within principles of solidarity when working in partnership with people impacted by oppression.
• Previous experience or willingness and ability to learn digital systems including: Google Suite, Mailchimp, Salesforce, Notion
• Valid driver’s license, access to a personal vehicle, and proof of insurance
• Personal auto insurance with a minimum $300,000 single combined limit of liability coverage
• Evaluation skills are a plus
• Skills in mediation and/or conflict management a plus
• Car, valid driver’s license and proof of insurance (Required)
• Alignment with and support of Hello Neighbor’s core values
• Flexibility to work some evening and weekend hours

About You

• A team player
• Caring and patient
• Curious
• Energetic, motivated and hardworking
• Ability to take direction and work independently, as well as collaboratively
• Ability to take initiative and manage multiple tasks and projects at a time
• Passion for community building, refugee and immigrant rights
• Ability to communicate with diverse communities
• Excellent writing, communication and organizational skills
• Lived migration experience and fluency in other languages a plus

Additional Details

• $20-$22/hour, 40 hours weekly
• This is an in‑house, regular, full‑time, non‑exempt position. Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
• Applications are accepted on a rolling basis
• Selected candidates will be invited to interview on a rolling basis
• Anticipated start date: July 2026
• The successful candidate must be currently authorized to work in the United States.
• Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer‑paid), generous PTO policies, paid holidays, and participation in employer‑sponsored retirement savings with employer match (after 12‑months’ employment).

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory‑comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!