Senior Legal Manager

Hello Neighbor; Pittsburgh (Allegheny County); Hybrid; USD 53,000 - 55,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Parental leave

Retirement plan

Professional development

Collaborative culture

Job summary

Hello Neighbor is a nationally recognized nonprofit dedicated to empowering recently resettled refugees and immigrants through mentorship, legal services, workforce development, health and family stabilization, and community partnerships. This full-time, exempt role is based at our Pittsburgh, PA office in the Larimer neighborhood with a hybrid schedule: 9 am–5 pm, Monday–Friday; in office Tue–Thu.

Must be authorized to work in the United States.

Qualifications

• Experience leading programs within nonprofit, legal services, or immigration-focused environments.
• Strong operational and organizational leadership skills.
• Commitment to immigrant and refugee communities.
• Ability to balance strategic thinking with hands-on collaboration.

Responsibilities

• Lead program goals, outcomes, and evaluation metrics.
• Guide growth of immigration legal services aligned with KPIs.
• Develop strategies to expand access to services while ensuring equity.
• Build workflows for efficient, client-centered service delivery.
• Supervise and support legal and program staff.

Skills

Program leadership

Operational leadership

Immigrant/refugee focus

Strategic thinking

Job description

Hello Neighbor is a nationally recognized nonprofit organization dedicated to empowering recently resettled refugees and immigrants through mentorship, legal services, workforce development, health and family stabilization, and community partnerships. We serve hundreds of families each month across Southwestern Pennsylvania and lead a growing national network of grassroots organizations in 36 states.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, and a national program supporting other refugee and immigrant nonprofits around the country.

Full‑time, exempt position based at our Pittsburgh, PA office in the Larimer neighborhood with a hybrid work schedule of 9 am–5 pm Monday through Friday; in‑office on Tuesdays, Wednesdays, and Thursdays. The successful candidate must be currently authorized to work in the United States. Position contingent on continued funding.

Key Responsibilities

Department Leadership & Strategy

• Develop program goals, outcomes, and evaluation metrics. Ensure execution and follow‑through on critical projects.
• Lead team to reach financial goal of 30% of program cost funded through sliding scale fees.
• Guide the development and growth of immigration legal services aligned with Hello Neighbor’s mission and KPIs.
• Identify opportunities to expand access to services while maintaining quality and equity.

Operations & Systems

• Build and maintain workflows that support efficient and client‑centered service delivery.
• Collaborate with Finance work within department budget.
• Support cross‑team coordination between legal services and other Hello Neighbor programs.
• Comply with legal, ethical, and organizational standards.
• Set up processes for evaluation and outcome reporting.

Team Leadership

• Supervise and support legal and program staff.
• Foster a collaborative, inclusive team culture.
• Support staff development and wellbeing.

Partnership & Community Engagement

• Build relationships with community partners and stakeholders.
• Represent Hello Neighbor in relevant external collaborations.

Qualifications

• Experience leading programs within nonprofit, legal services, or immigration‑focused environments.
• Strong operational and organizational leadership skills.
• Commitment to immigrant and refugee communities.
• Ability to balance strategic thinking with hands‑on collaboration.

About You

• Systems thinker who enjoys building structure.
• Compassionate, equity‑centered leadership style.
• Strong communicator and relationship builder.
• Comfortable navigating complexity and ambiguity.

What We Value

• Equity‑centered and community‑driven leadership.
• Curiosity, flexibility, and collaborative problem‑solving.
• Compassionate and trauma‑informed approaches.

Salary Range: $53,000 - $55,000

Work Location: Hybrid, Tuesday, Wednesday, Thursday in our Larimer office location

Key Performance Indicators (KPIs):

• 30% of program costs funded by fees by end of year.
• 90% of clients report satisfaction with services.
• Employee Satisfaction & Retention.

Benefits Include:

• Health, dental, and vision insurance (75% employer‑paid for employee and dependents).
  Generous paid time off, holidays, sick and bereavement leave.
• Annual winter closure last week of December.
• 10 weeks of paid parental leave.
• Retirement plan with employer match.
• Professional development support.
• A collaborative, values‑driven work environment.

Equal Opportunity Employer
At Hello Neighbor, we believe diversity strengthens our team and deepens our impact. We are proud to be an equal opportunity employer and welcome applicants of all backgrounds. We do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital status, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories, in accordance with legal requirements. If you require accommodations during the application process, please let us know.

All Applications Welcome
Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!