Volunteer Partnership & Engagement Coordinator

Metro Caring; Denver (CO); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

401(k) Match 5%

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Employee Assistance Program

Life Insurance

Paid Time Off

Paid Holidays

Family and Medical Leave

Short-Term Disability

Job summary

Metro Caring in Denver, CO seeks a Volunteer Partnership and Engagement Coordinator to grow and manage a diverse volunteer community. You’ll build partnerships with schools and corporate groups, host tours, and coach volunteer leaders while aligning efforts with Metro Caring’s mission and values.

This role requires cross-training and collaboration to ensure continuity of operations during staff gaps. The position reports to the Senior Manager of Volunteer and Employee Engagement, with a four-day

Qualifications

• Excellent interpersonal skills with staff, volunteers, participants, and donors.
• Ability to lead others in an empathetic, collaborative manner and receive feedback.
• Strong written and verbal communication skills.
• Ability to work with a diverse population.
• Independent, motivated self-starter with a proactive approach.
• Public speaking and communications skills.
• Ability to balance multiple tasks in a busy environment.
• Knowledge of training and coaching best practices.
• Ability to lift 40 lbs repeatedly when assisting volunteer shifts.
• Apply a trauma-informed lens to work and interactions.
• Commitment to equity, inclusion, and ongoing learning about race, class, language access, and systemic barriers.
• Experience nurturing spaces for thoughtful, specific feedback and growth.
• Spanish language skills are preferred; proficient with Salesforce and MS Office.

Responsibilities

• Communicate program updates to volunteers through twice-daily gatherings.
• Cultivate relationships with educational partners and support student volunteers with onboarding and tracking.
• Adhere to county community service requirements, monitor forms, and coordinate with county contacts.
• Review and implement policies guiding volunteer programs aligned with Metro Caring values.
• Provide ongoing coaching and one-on-one check-ins with volunteers during shifts.
• Ensure volunteers are equipped to handle questions and inquiries amid program changes.
• Provide orientation to new volunteers and help transition to new roles.
• Develop recruitment strategies to attract diverse volunteers.
• Create written communications for the volunteer program (monthly newsletters, social posts, marketing materials).
• Ensure high-quality training to support community members with respect, empathy, efficiency, and dignity.
• Respond to volunteer inquiries within 24 hours and drive retention and mobility.
• Coordinate corporate and community volunteer groups, including tours and scheduling calendars.
• Think creatively to recruit and engage volunteers via outreach events and online platforms.

Skills

Interpersonal skills

Leadership

Communication (written and verbal)

Diversity and inclusion

Self-starter

Public speaking

Multitasking

Training and coaching

Trauma-informed practice

Equity and inclusion

Feedback culture

Bilingual Spanish (preferred)

Microsoft Office

Salesforce

Education

Tools

Salesforce

Microsoft Office

Job description

ABOUT METRO CARING

Metro Caring works with our community to meet people’s immediate need for nutritious, culturally relevant food while building a movement to end hunger at its root. Our innovative programming spans Healthy Food Access, Nutrition Education, Community Connections, and Organizing. We know that hunger is not caused by a lack of food—but by poverty, unaffordable housing, systemic racism, and inequities baked into our food systems. That’s why we focus on bold, community-driven solutions that promote food justice and economic equity.

OUR VALUES

• Pursue Equity
• Champion the Mission
• Rise Together
• Find the Joy
• Own It
• Be Brave
• Think Outside the Box

POSITION SUMMARY

As a high-capacity leader, the Volunteer Partnership & Engagement Coordinator is tasked with cultivating, supporting, and empowering Metro Caring’s diverse volunteer community. This role builds strong relationships with local schools and corporate groups, hosts engaging organizational tours, and coaches volunteer shift leaders. The Coordinator ensures positive and productive volunteer experience while aligning volunteer efforts with Metro Caring’s mission and values. All Coordinators are cross-trained and expected to step into and support one another’s roles as needed to ensure continuity of operations, including during staff absences, schedule gaps, or periods of increased demand.

POSITION TITLE

Volunteer Partnership and Engagement Coordinator

REPORTING TO

Senior Manager of Volunteer and Employee Engagement

LOCATION

1100 E 18th Ave, Denver, CO 80218.

SCHEDULE

Metro Caring currentlyoperateson a four-day work week with Fridays off.Most of the work occurs during standard office and market hours. One evening shift per week is required.

COMPENSATION

$30.04-$33.65 hourly, full-time, non-exempt (the annual salary range for this position is $49,987 to $55,994)

BENEFITS

• 401(k) 5% Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Paid Holidays
• Family and Medical Leave
• Short-Term Disability

STARTING DATE

Resume screening will begin immediately. Target start date for this position is:Monday, September 21.

KEY RESPONSIBILITIES

DAILY ADMINISTRATION AND COMMUNICATION

• Ability to communicate programmatic updates with volunteers through twice-daily Gathering presentations.
• Cultivate and maintain relationships with educational partners while directly supporting student volunteers by managing logistical needs, ensuring onboarding compliance, and providing dedicated, one-on-one tracking for programmatic and academic requirements.
• Adhere to county specific community service requirements such as maintaining monitor forms, tracking hours, and communication with county contacts.
• Review and administer policies and procedures which guide the volunteer-driven programs and services and reflect the core values of Metro Caring.
• Provide ongoing coaching and rapport with volunteers by checking in one-on-one with volunteers during every shift.
• Keep up with programmatic changes at Metro Caring to ensure all volunteers are equipped to handle questions and inquiries; guiding volunteers through the models of engagement.

RECRUITMENT AND TRAINING

• Provide orientation to new volunteers to help transition to new roles and responsibilities.
• Develop and implement strategies to attract and recruit qualified volunteers that are reflective of Metro Caring’s community.
• Ensure written communications for the Metro Caring volunteer program, including monthly newsletters, social media posts, and marketing materials.
• Ensure Metro Caring volunteers receive high-quality training to support the organization’s community members with the utmost respect, empathy, efficiency, and dignity.
• Respond to all volunteer inquiries within 24 hours.
• Drive volunteer retention and upward mobility, connecting deeply engaged volunteers to internal organizational committees and shift lead opportunities.
• Facilitate Conflict Management between volunteers.
• Support the Senior Manager in conversations with volunteers who are not value aligned, for corrective action or dismissal.
• Ensure sufficient volunteer coverage in all areas during each volunteer shift.
• Manage the full lifecycle of corporate and community volunteer groups by leading strategic outreach, facilitating facility tours, and coordinating complex scheduling calendars to ensure accurate shift coverage and a high-quality volunteer experience.
• Think creatively in developing new ways to recruit and engage volunteers through outreach events, social media, the volunteer website, online posts, and other digital and community-based platforms. Create adaptive volunteer opportunities for those who need non-traditional volunteer roles by connecting with other teams to fit with program-specific needs

VOLUNTEER APPRECIATION

• Enhance volunteer morale through appreciation tactics to maintain strong retention, such as coordinating and overseeing regular appreciation events, volunteer appreciation week, and the annual volunteer potluck.
• Coordinate catering, setup, and tear down events.
• Develop and implement programs to recognize and appreciate volunteer contributions.

SYSTEMS, DATA & PROCESS IMPROVEMENT

• Assist with maintaining accurate records, tracking trends, and identifying opportunities for operational improvement.
• Support implementation and communication of operational updates, policies, and process changes.
• Collaborate across teams to improve workflows, strengthen communication systems, and reduce barriers for staff, volunteers, and community members.
• Maintain accurate records through the Salesforce database of volunteer information, hours, and activities. Including accurate information, tracking volunteer attendance trends, recurring schedules, etc.
• Ensure the security, confidentiality, and integrity of organizational data by following data protection best practices, maintaining accurate records, monitoring access, and implementing safeguards to prevent unauthorized access, loss, or misuse of information.

ORGANIZATIONAL CULTURE & CROSS-TEAM COLLABORATION

• Engages consistently in supervision and team meetings by preparing updates, sharing relevant information, and following through on agreed-upon next steps.
• Demonstrates alignment with Metro Caring’s mission, values, and equity commitments through daily decisions, communication, and work practices.
• Builds effective cross-departmental partnerships by communicating clearly, coordinating shared work, and contributing to organization-wide goals.
• Contributes to a positive, mission-driven team culture by practicing accountability, collaboration, respect, and solution-oriented engagement.

REQUIRED QUALIFICATIONS/SKILLS/ABILITIES

• Excellent interpersonal skill and ability to engage effectively with staff, volunteers, participants, and donors in person, on the telephone, or via electronic communication.
• Ability to lead others in an empathetic, collaborative manner Ability to receive and implement feedback.
• Strong written and verbal communication skills.
• Ability to work with a diverse population.
• Ability to work well independently, highly motivated, and a self-starter.
• Strong public speaking and communications skills.
• Ability to be flexible and balance different tasks simultaneously, with interruptions in a busy environment.
• Knowledge of best practices in training and coaching.
• Ability to lift 40lbs repeatedly when assisting volunteer shifts.
• Conduct work and interactions using a trauma-informed lens.
• Commitment to equity, inclusion, and ongoing learning around issues of race, class, language access, and systemic barriers.
• Experience and commitment to nurturing spaces for thoughtful, specific feedback—and openness to receiving and integrating feedback as part of continuous growth and performance management.

PREFERRED QUALIFICATIONS / SKILLS / ABILITIES

• Bilingual Spanish speaker preferred
• Proficient with Microsoft Office Suite applications and database management software, e.g. Salesforce.

Applicants must have reliable transportation. Relocation costs are not covered by Metro Caring.

This job description is not designed to cover orcontaina comprehensive listing of all activities, duties or responsibilities that arerequiredofthe employee for this job.

Research suggests that individuals may self-select out of opportunities if theydon’tmeet 100% of the listed qualifications. We encourage anyone who believes they have the skills, experience, and drive necessary to succeed in this role to apply.

Metro Caring is an equal opportunity employer committed to building andmaintainingan inclusive team. We welcome applications from individuals of all backgrounds and lifeexperiences,especially those whorepresentcommunities andlived experiencesserved by Metro Caring. Our goal is to create an environment where everyone feels valued, respected, and empowered to contribute fully.