Volunteer Coordinator

AdventHealth; Daytona Beach (FL); On-site; USD 30,000 - 56,000; Full time

Job summary

AdventHealth in Daytona Beach, Florida, seeks a Volunteer Services Supervisor to manage workload distribution, assign volunteers, and develop policies to improve productivity and patient support. You will collaborate with leadership, ensure compliance, and prepare reports while guiding a team of volunteers and staff.

The role requires strong communication, organization, and teamwork, with a focus on staffing needs, annual testing compliance, and effective volunteer engagement across departments.

Qualifications

• Excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Ability to partner with Leadership Team to develop volunteer roles.
• Ability to work independently and in a matrix organization.
• Proficiency with Microsoft Office and database applications.
• Must be able to multi-task in a fast-paced environment.
• Volunteer management experience preferred.

Responsibilities

• Manages workload distribution and productivity to ensure efficiency.
• Assigns volunteers to roles based on skills and needs.
• Develops and updates Volunteer Services policies and procedures.
• Prepares departmental reports and statistics.
• Communicates with managers, teams, patients and families to assess needs.
• Ensures volunteers meet annual testing requirements.
• Collaborates with HR on interviewing and coaching.
• Addresses complaints and resolves employee relations issues.
• Directs work of directly supervised staff.
• Performs other duties as assigned.

Skills

Volunteer management

Communication skills

Multi-tasking

Leadership

Team collaboration

Education

Associate in business, management or health care-related field

High School Grad or Equiv

4-year college degree in business, management or health care-related field

Tools

Microsoft Word

PowerPoint

Excel

Database applications

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

301 MEMORIAL MEDICAL PKWY

City:

DAYTONA BEACH

State:

Florida

Postal Code:

32117

Job Description:

Manages workload distribution, work activities, productivity, procedural and process compliance to ensure efficiency. Assigns volunteers to jobs within the organization where help is needed and volunteers' skills are utilized. Ensures team assignment of volunteers is adequate to supplement patient care services and distribute the workload efficiently. Develops, reviews, revises, and implements processes, policies, and procedures for Volunteer Services to improve productivity, workflow, and efficiency. Assists with the analysis and preparation of departmental reports and statistics. Communicates with Operational Unit Managers, Directors, teams, patient caregivers, and family members to assess and respond to needs for volunteers. Supervises compliance by volunteers for all annual testing requirements. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Collaborates with the Human Resources Department in interviewing, hiring, training, and coaching functions. Addresses complaints and assists in resolving employee relation issues in collaboration with the Human Resources Department. Rewards employees appropriately and evaluates performance in a timely manner using the organization’s employee evaluation forms. Plans, assigns, and directs work of directly supervised staff. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills, strong organization skills with attention to detail and solid computer skills are essential and required.
• Demonstrated ability to present effective and compelling messages to individuals, groups, and the public. [Required]
• Ability to partner with Leadership Team to develop volunteer roles. [Required]
• Must have strong diplomacy and collaborative skills, must be a strong facilitator and have the ability to work independently as well as within a matrix organization. [Required]
• Must be able to multi-task in a fast-paced work environment and have solid creative problem-solving skills. [Required]
• Must have working knowledge of Microsoft Office, Word, PowerPoint, Excel, and database applications. [Required]
• Strong organizational skills, highly detail oriented. [Required]
• Must be able to work occasional evenings and weekends for events. [Required]
• Must always conduct self in a professional manner. [Required]
• Must be hard working and ethical. [Required]
• Develops and maintains positive, constructive relationships with all Volunteers. [Required]
• Demonstrates outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. [Required]
• Volunteer management experience preferred. [Preferred]

Education:

• Associate in business, management or health care-related field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• 2-year college degree; or a high school diploma
• 4-year college degree in business, management or health care-related field.

Work Experience:

• 1+ experience working with volunteers (or similar service industry) [Required]
• 2+ experience managing volunteers (or similar service industry) upon hire [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Administrator of Volunteer Services (CAVS) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$21.77 - $40.48

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.