Volunteer Center Operations Leader

Feeding America; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Regional Food Bank of Oklahoma seeks a leader to guide the Volunteer Center, oversee staff and volunteers, and ensure safe, efficient operations across locations and events. You will recruit volunteers, manage scheduling, and maintain high standards for service and customer care while coordinating coverage for multiple programs and activities.

The role emphasizes staff development, performance management, and strong communication to align daily work with organizational goals and community impact.

Responsibilities

• Supervise staff each day so operations stay organized, consistent and responsive to volunteer and production needs.
• Set clear expectations and hold staff accountable so duties are completed correctly and performance stays reliable.
• Provide constructive feedback, encourage professional growth and document ongoing performance concerns to maintain fair, timely performance management.
• Create monthly schedules for coordinators and leads so coverage stays dependable across shifts, events and daily operations.
• Plan the weekly production schedule and complete the production board so daily work matches current operational needs.
• Step into Coordinator, Lead or Volunteer Relations duties when needed so service and production continue without disruption.
• Serve as the main contact for volunteer center requests, and hire, train and develop staff to maintain team capacity.
• Coordinate staff, volunteers, projects and equipment so production meets product demand safely and on schedule.
• Create volunteer recruitment strategies so capacity grows steadily and community participation remains active.
• Manage the cost center budget and quarterly forecasts so spending decisions stay informed and fiscal performance remains on track.
• Document best practices and improve processes so work stays consistent, efficient and easier to repeat.
• Help shape and communicate strategic goals so staff understand priorities and daily work connects to broader plans.
• Pass along direction and updates so people have the information needed to act, respond or escalation concerns.
• Meet weekly with sourcing and inventory teams to confirm production needs so schedules reflect current product priorities.
• Maintain and evaluate coordinator training procedures so instruction stays current, clear and effective.
• Ensure new hires are prepared to coordinate volunteers so they can work safely, confidently and independently.
• Put best practices into daily use so the Volunteer Center sets a clear example for volunteer experiences and production.
• Develop and maintain production metrics and reporting systems so results can be tracked and addressed promptly.
• Identify improvement opportunities in production, staff performance, culture and volunteer experience so daily work keeps getting better.
• Establish clear performance expectations and priorities to align daily work with department and organizational goals.
• Coach and evaluate employees using regular feedback, structured reviews and clear development steps tied to role requirements.
• Demonstrate inclusive, mission‑oriented conduct through ethical behavior and respectful communication that reinforces accountability.
• Manage performance outcomes by setting measurable goals, tracking progress and addressing concerns using policy and employment law.
• Carry out equitable talent practices through consistent hiring, onboarding, engagement and retention activities aligned to program and funding needs.
• Communicate priorities and change initiatives using plain language and clear guidance for team members and cross‑functional partners.
• Maintain compliance and stewardship by following policies, legal requirements and funding guidelines and engaging Human Resources when needed.
• Foster a high‑performing, value‑aligned team culture by demonstrating consistent leadership behavior, reinforcing expectations and addressing behaviors that impact engagement, trust and performance.
• Derive and examine data insights to inform team decisions, track goal progress and guide daily operations.
• Review and approve team expenditures, ensuring alignment with departmental budgets.

Job description

Regional Food Bank of Oklahoma seeks a leader to guide the Volunteer Center, oversee staff and volunteers, and ensure safe, efficient operations across locations and events. You will recruit volunteers, manage scheduling, and maintain high standards for service and customer care while coordinating coverage for multiple programs and activities.

The role emphasizes staff development, performance management, and strong communication to align daily work with organizational goals and community impact.