Volunteer and Serve Team Assistant

Grace Klein Community; Hoover (AL); On-site; USD 17,000 - 28,000; Full time

Job summary

Grace Klein Community is seeking a motivated Volunteer and Serve Team Assistant to support recruitment, organization, and management of volunteers and Serve Teams. The assistant helps ensure volunteers are engaged, equipped, and empowered to make a positive impact in our community.

Responsibilities include recruiting volunteers, onboarding, training, maintaining records and KPIs, creating social content, and supporting events.

Qualifications

• Experience in volunteer coordination or community outreach preferred.
• Strong communication and interpersonal skills.
• Team-oriented and adaptable.
• Proficient with Microsoft Office; basic computer skills.
• Spanish-speaking a plus.

Responsibilities

• Recruit volunteers from diverse backgrounds.
• Assist onboarding and training of volunteers.
• Engage volunteers through social media stories and updates.
• Maintain volunteer records and track KPIs.
• Support community outreach and events.
• Tell Grace Klein Community's story with photos/videos.

Skills

Volunteer coordination

Community engagement

Communication

Interpersonal skills

Organizational skills

Microsoft Office

Spanish language

Tools

Microsoft Office Suite

Job description

Full time, Hourly paid position. 40 hours per week.

Location address: 2701 Morgan Rd, Bessemer 35022

Grace Klein Community is seeking a motivated and enthusiastic Volunteer and Serve Team Assistant to support the Volunteer and Serve Team Coordinator in recruiting, organizing, and managing volunteers and Serve Teams. The Assistant plays a key role in ensuring volunteers are engaged, equipped, and empowered to make a positive impact within our community.

Key Responsibilities

• Assist in implementing strategies to recruit volunteers from diverse backgrounds and skill sets.
• Create Instagram stories and share pictures daily of quick interviews with volunteers and staff to help tell the story. Tag Grace Klein Community and FeedBHM for quick sharing.

Volunteer Onboarding and Training Assistance

• Ensure all volunteers are warmly welcomed, properly oriented, and provided with a tour of the space, then thoughtfully placed in areas where support is most needed.
• Ensure all volunteers understand the mission, vision, and "why" behind Grace Klein Community before serving.
• Ensure all volunteers complete and sign their waiver prior to serving.
• Assist in providing resources, materials, and guidance to prepare volunteers to support operations.
• Help maintain communication with volunteers regarding upcoming opportunities, updates, and appreciation efforts.
• Support efforts to foster a positive and supportive volunteer environment.
• Utilize and actively engage the GKC WhatsApp volunteer group chat to garner volunteer support and share opportunities.

Serve Team Support

• Assist in cultivating relationships with volunteers and Serve Teams to enhance volunteer engagement.
• Participate in an on-call rotation schedule for weekend Serve Teams.
• Capture photos, videos, and testimonials of Serve Teams to help tell the story of impact.

Data Management Assistance

• Maintain accurate records of volunteer information, hours contributed, and impact metrics.
• Assist in generating reports and analytics to evaluate volunteer engagement and program effectiveness.
• Track and maintain key performance indicators (KPIs), ensuring weekly metrics are accurately recorded and up to date.
• Proactively work toward KPI goals by applying focused effort and aligning metrics with areas of need to support individual and organizational impact.

Community Outreach Hall & Programs Support

• Assist in receiving, organizing, and distributing incoming donations, ensuring items are properly logged and placed in designated areas.
• Engage and lead volunteers in intake processes, including sorting clothing in the processing room, organizing shoes, and logging books and donated items.
• Provide leadership to volunteer teams assigned to the Community Outreach Hall, ensuring clarity of roles and efficient workflow.
• Encourage and guide volunteers in completing scripture cards and encouragement cards as part of the outreach experience.
• Assist in organizing and leading volunteers in writing thank-you notes, ensuring donor acknowledgments are completed accurately and within each quarter.
• Support program-related events by helping lead, coordinate, and engage volunteers as needed.
• Assist in recruiting and securing volunteers for program events and special initiatives.
• Uphold and actively cultivate the culture of Grace Klein Community by maintaining a positive, uplifting, and welcoming atmosphere, including ensuring worship music is consistently played in shared spaces.
• Ensure clear and timely communication with staff regarding ongoing projects, volunteer needs, and urgent priorities.
• Capture photos and videos of day-to-day operations to promote volunteer opportunities and community impact.
• Help tell the story of Grace Klein Community in a compelling way to increase volunteer engagement and community involvement.

All staff are responsible for the cleanliness and upkeep of their immediate workspace, including:

• Basic daily tidying and organization
• Regularly taking out trash and recyclables
• Ensuring shared equipment and common areas are left clean after use
• Reporting maintenance or sanitation concerns promptly
• Maintaining a clean and safe environment for staff, guests, and volunteers
• Ensuring all areas are tidy and presentable for staff, guests, and volunteers

Weekly Key Performance Indicators

• Secure gift cards and coupons
• Secure Community Champion financial donors
• Secure new in-kind donors
• Promote Give and Take Room
• Secure food or program-related barrels
• Volunteer WhatsApp group engagement
• Secure business partners
• Create reels, capture photos, and gather testimonials

Qualifications

• Previous experience in volunteer coordination, community engagement, or related fields is a plus.
• Strong communication, interpersonal, and organizational skills.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Passion for social justice, community empowerment, and serving those in need.
• Spanish-speaking / bilingual preferred but not required.

Additional Requirements

• Flexibility to assist with occasional evening and weekend events or volunteer activities.
• Willingness to learn and grow in a fast-paced nonprofit environment.
• Opportunity to contribute to meaningful community initiatives and make a difference.
• Exposure to nonprofit operations and volunteer management practices.
• Supportive and collaborative work environment.