Volunteer & Serve Team Assistant (Clay) Grace Klein Community

Grace Klein Community; Pinson (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Grace Klein Community in Pinson, AL seeks a motivated Volunteer and Serve Team Assistant to support recruitment, organization, and management of volunteers and Serve Teams. You will help engage, equip, and empower volunteers to make a positive impact within our community.

Responsibilities include onboarding, recruitment, KPI tracking, and supporting daily operations, events, and outreach while maintaining a welcoming, mission-driven environment.

Qualifications

• Experience coordinating volunteers or similar programs preferred.
• Strong communication and interpersonal skills.
• Ability to work collaboratively and adapt to changing priorities.
• Spanish-speaking a plus.

Responsibilities

• Support volunteer onboarding and orientation.
• Recruit and engage volunteers for programs and events.
• Track volunteer hours and KPI data daily.
• Coordinate HUB and Hall volunteer staffing.
• Maintain volunteer records and assist with donations sorting.

Skills

Volunteer coordination

Communication

Organization

Teamwork

Spanish (preferred)

Tools

Microsoft Office

Job description

Full-time, hourly-paid position

40 hours per week

FeedBHM Clay

5271 Old Springville Rd, Pinson, AL 35126

Our most important function is as a ministry. People come first. No matter the task at hand, we do everything in our power to make a place for everyone. We stop and listen, we pray, and we encourage gifts, skills, and purpose. We foster relationships with people where they are, whether in abundance or crisis. Our vision comes down to the basics of the early church: “We all have a need; we all have something to give. If we all share what we have, we all have what we need.”

Position Overview

Grace Klein Community is seeking a motivated and enthusiastic Volunteer and Serve Team Assistant to support the recruitment, organization, and management of volunteers and Serve Teams. The Assistant will play a key role in ensuring volunteers are engaged, equipped, and empowered to make a positive impact within our community.

Key Responsibilities

Volunteer Onboarding Assistance

• Ensure all volunteers are warmly welcomed, properly oriented, and provided with a tour of the space, then thoughtfully placed in areas where support is most needed.
• Ensure all volunteers understand the mission, vision, and “why” behind Grace Klein Community before serving.
• Ensure all volunteers complete and sign their waiver prior to serving.
• Assist in providing resources, materials, and guidance to ensure volunteers are prepared to support operations.

Volunteer Recruitment & Engagement Support

• Assist in implementing strategies to recruit volunteers from diverse backgrounds and skill sets.
• Engage volunteers to support daily operations, programs, and events.
• Build and maintain a strong volunteer base by developing relationships with current and prospective volunteers.
• Manage the GKC volunteer WhatsApp group and continuously add new volunteers to grow the volunteer network.
• Communicate daily operational volunteer needs through the WhatsApp group, including specific tasks, shifts, and areas where additional support is needed.
• Proactively engage volunteers each day to secure support and ensure operational needs are adequately staffed.
• Lead and direct volunteers in daily operational tasks, ensuring they understand their assignments and are positioned to serve effectively.
• Prepare volunteer stations, supplies, and work areas in advance to ensure a smooth and organized volunteer experience.
• Evaluate daily priorities and redirect volunteers as needed to ensure the most important needs are addressed first.
• Avoid assigning or allowing “busy work” when higher-priority operational needs require attention.
• Provide clear instructions, support, and encouragement to volunteers throughout their service.
• Capture photos and highlights of volunteers serving and share them in the FeedBHM WhatsApp photo group.
• Collect volunteer testimonials and personal stories about their serving experience and share them in the designated Testimonial Teams chat.
• Recognize and encourage volunteers to promote continued engagement, participation, and retention.
• Assist with coordinating volunteer coverage and ensuring adequate volunteer support for daily operations and special events.

Data Tracking Assistance

• Maintain accurate records of volunteer information, hours contributed, and impact metrics.
• Ensure volunteer hours and in-kind donations are logged at the end of every day.
• Track and maintain key performance indicators (KPIs), ensuring weekly metrics are accurately recorded and up to date.
• Proactively work toward KPI goals by applying focused effort and aligning metrics with areas of need to support both individual and organizational impact.

Community Outreach Hall & Program Support

• Prioritize daily operational needs based on urgency, program schedules, and organizational needs, ensuring volunteer time and resources are directed toward tasks supporting current operational needs.
• Assist in receiving, organizing, and distributing incoming donations, ensuring items are properly logged and placed in designated areas.
• Engage and lead volunteers in intake processes, including sorting clothing in the processing room, organizing shoes, and logging books and other donated items.
• Provide leadership to volunteer teams assigned to the Community Outreach Hall, ensuring clarity of roles and an efficient workflow.
• Oversee the request spreadsheet, ensuring requests are reviewed, prioritized, and fulfilled in a timely manner.
• Lead and coordinate volunteers in pulling, organizing, and preparing requested items for outreach partners and program needs.
• Assist in organizing and leading volunteers in writing thank-you notes, ensuring all donor acknowledgments are completed accurately and within each quarter.
• Support program-related events by helping lead, coordinate, and engage volunteers as needed.
• Assist in recruiting and securing volunteers for program events and special initiatives.
• Uphold and actively cultivate the culture of Grace Klein Community by maintaining a positive, uplifting, and welcoming atmosphere, including ensuring worship music is consistently played in shared spaces.
• Ensure clear and timely communication with staff regarding ongoing projects, volunteer needs, and urgent priorities.

HUB Support

• Serve as flexible support between HUB and Hall operations, moving between areas as needed based on daily operational priorities and staffing needs.
• Assist with leading and directing volunteers in both the HUB and Hall, ensuring volunteers are properly assigned and supported.
• Monitor volunteer workflow and redirect volunteers as needed to address the most pressing operational needs.
• Provide hands-on support wherever needed, stepping into operational tasks alongside volunteers when additional assistance is required.
• Maintain flexibility throughout the day and adjust between HUB and Hall responsibilities based on changing operational needs, volunteer capacity, and program demands.
• Help train and guide volunteers in HUB processes, including the drive-through process and flow of service.
• Ensure volunteers accurately capture required demographic information from individuals participating in the drive-through.
• Assist with leading volunteers in cardboard baling and other HUB operational tasks.

Work Environment & Maintenance

All staff are responsible for the cleanliness and upkeep of their immediate workspace. Responsibilities include:

• Basic daily tidying and organization.
• Regularly taking out trash and recyclables.
• Ensuring shared equipment and common areas are left clean after use.
• Reporting maintenance or sanitation concerns promptly.
• Maintaining a clean and safe environment that reflects our commitment to stewardship and respect for shared spaces.
• Ensuring all areas are tidy and presentable for staff, guests, and volunteers.

Weekly Key Performance Indicators

• Secure gift cards and coupons.
• Recruit Serve Teams.
• Secure Community Champion financial donors.
• Secure new in-kind donors.
• Promote the Give & Take Room.
• Secure food or program-related barrels.
• Volunteer WhatsApp group engagement.
• Secure business partners.
• Capture photos and gather testimonials.

Qualifications

• Previous experience in volunteer coordination, community engagement, or related fields is a plus.
• Strong communication, interpersonal, and organizational skills.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Passion for social justice, community empowerment, and serving those in need.
• Spanish-speaking or bilingual preferred, but not required.

Additional Requirements

• Flexibility to assist with occasional evening and weekend events or volunteer activities.
• Willingness to learn and grow in a fast-paced nonprofit environment.
• Participate in an on-call rotation schedule for weekend Serve Teams.

Schedule & Reporting

• Scheduled hours are Monday–Friday, 8:30 AM–5:00 PM.
• This position reports to the Program Coordinator.
• The employee will participate in a rotational schedule for Saturday Serve Teams. Extra hours may be available for leading Serve Teams on Saturdays, or time may be adjusted in advance with supervisor approval.
• Reporting location is FeedBHM Clay, 5271 Old Springville Rd, Pinson, AL 35126.
• Hours are recorded in Isolved daily and confirmed at the end of the day each Tuesday. Time-off requests are also submitted through Isolved.
• Payroll is via direct deposit and paid weekly.

We will be in touch with you directly to set up an interview should your qualifications align with what we are looking for.