Volunteer & Serve Team Assistant Grace Klein Community

Grace Klein Community, Inc.; Bessemer (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Opportunity to contribute to community initiatives

Exposure to nonprofit operations

Supportive work environment

Job summary

Grace Klein Community, Inc. is looking for a full-time Volunteer and Serve Team Assistant in Bessemer, AL, to support the Volunteer and Serve Team Coordinator. Your role will involve engaging volunteers, assisting in onboarding, and coordinating events to foster community support.

The ideal candidate is passionate about social justice and community empowerment, possesses strong communication and organizational skills, and is adaptable in a fast-paced environment.

Qualifications

• Previous experience in volunteer coordination or community engagement is a plus.
• Ability to adapt to changing priorities within a team.
• Basic computer skills required.

Responsibilities

• Recruit and onboard volunteers from various backgrounds.
• Coordinate and maintain communication with volunteers.
• Assist with community outreach and programs.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Team collaboration

Spanish-speaking / bilingual

Tools

Microsoft Office Suite

Job description

Full-time, hourly-paid position
40 hours per week
Location address: 2701 Morgan Road, Bessemer, AL 35022

Our most important function is as a ministry. People come first. No matter the task at hand, we make a place for everyone. We stop and listen, we pray, and we encourage gifts, skills, and purpose. We build relationships with people where they are, whether in abundance or crisis. Our vision reflects the basics of the early church: “We all have a need, we all have something to give. If we all share what we have, we all have what we need.”

Position Overview

Grace Klein Community is seeking a motivated and enthusiastic Volunteer and Serve Team Assistant to support the Volunteer and Serve Team Coordinator in recruiting, organizing, and managing volunteers and Serve Teams. The Assistant plays a key role in ensuring volunteers are engaged, equipped, and empowered to make a positive impact within our community.

Key Responsibilities

Volunteer Recruitment Support

• Assist in implementing strategies to recruit volunteers from diverse backgrounds and skill sets.
• Create Instagram stories and share pictures daily of quick interviews with volunteers and staff to help tell the story. Tag Grace Klein Community and FeedBHM for quick sharing.

Volunteer Onboarding and Training Assistance

• Ensure all volunteers are warmly welcomed, properly oriented, and provided with a tour of the space, then thoughtfully placed in areas where support is most needed.
• Ensure all volunteers understand the mission, vision, and “why” behind Grace Klein Community before serving.
• Ensure all volunteers complete and sign their waiver prior to serving.
• Assist in providing resources, materials, and guidance to prepare volunteers to support operations.

Volunteer Coordination Support

• Help maintain communication with volunteers regarding upcoming opportunities, updates, and appreciation efforts.
• Support efforts to foster a positive and supportive volunteer environment.
• Utilize and actively engage the GKC WhatsApp volunteer group chat to garner volunteer support and share opportunities.

Serve Team Support

• Assist in cultivating relationships with volunteers and Serve Teams to enhance volunteer engagement.
• Participate in an on-call rotation schedule for weekend Serve Teams.
• Capture photos, videos, and testimonials of Serve Teams to help tell the story of impact.

Data Management Assistance

• Maintain accurate records of volunteer information, hours contributed, and impact metrics.
• Assist in generating reports and analytics to evaluate volunteer engagement and program effectiveness.
• Track and maintain key performance indicators (KPIs), ensuring weekly metrics are accurately recorded and up to date.
• Proactively work toward KPI goals by applying focused effort and aligning metrics with areas of need to support individual and organizational impact.

Community Outreach Hall & Programs Support

• Assist in receiving, organizing, and distributing incoming donations, ensuring items are properly logged and placed in designated areas.
• Engage and lead volunteers in intake processes, including sorting clothing in the processing room, organizing shoes, and logging books and donated items.
• Provide leadership to volunteer teams assigned to the Community Outreach Hall, ensuring clarity of roles and efficient workflow.
• Encourage and guide volunteers in completing scripture cards and encouragement cards as part of the outreach experience.
• Assist in organizing and leading volunteers in writing thank-you notes, ensuring donor acknowledgments are completed accurately and within each quarter.
• Support program-related events by helping lead, coordinate, and engage volunteers as needed.
• Assist in recruiting and securing volunteers for program events and special initiatives.
• Uphold and actively cultivate the culture of Grace Klein Community by maintaining a positive, uplifting, and welcoming atmosphere, including ensuring worship music is consistently played in shared spaces.
• Ensure clear and timely communication with staff regarding ongoing projects, volunteer needs, and urgent priorities.
• Capture photos and videos of day-to-day operations to promote volunteer opportunities and community impact.
• Help tell the story of Grace Klein Community in a compelling way to increase volunteer engagement and community involvement.

Work Environment & Maintenance

All staff are responsible for the cleanliness and upkeep of their immediate workspace, including:

• Basic daily tidying and organization
• Regularly taking out trash and recyclables
• Ensuring shared equipment and common areas are left clean after use
• Reporting maintenance or sanitation concerns promptly
• Maintaining a clean and safe environment for staff, guests, and volunteers
• Ensuring all areas are tidy and presentable for staff, guests, and volunteers

Weekly Key Performance Indicators

• Secure gift cards and coupons
• Recruit Serve Teams
• Secure Community Champion financial donors
• Secure new in-kind donors
• Promote Give and Take Room
• Secure food or program-related barrels
• Volunteer WhatsApp group engagement
• Secure business partners
• Create reels, capture photos, and gather testimonials

Qualifications

• Previous experience in volunteer coordination, community engagement, or related fields is a plus.
• Strong communication, interpersonal, and organizational skills.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Passion for social justice, community empowerment, and serving those in need.
• Spanish-speaking / bilingual preferred but not required.

Additional Requirements

• Flexibility to assist with occasional evening and weekend events or volunteer activities.
• Willingness to learn and grow in a fast-paced nonprofit environment.

Benefits

• Opportunity to contribute to meaningful community initiatives and make a difference.
• Exposure to nonprofit operations and volunteer management practices.
• Supportive and collaborative work environment.