Volkswagen Service Advisor

Checkered Flag Auto Group; Virginia Beach (VA); On-site; USD 50,000 - 194,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and short-term disability

401(k) Match

Paid time off

Volunteer day off

Employee and family discounts

Training and development opportunities

Job summary

Checkered Flag Auto Group in Virginia Beach, VA, is seeking an experienced Service Advisor to join our winning team. You will greet customers, explain options, costs and timing for maintenance and repairs, and ensure accurate delivery of services.

The role requires strong communication, multitasking, and dealer software proficiency, with a track record of customer satisfaction. We offer competitive pay, comprehensive benefits, 401(k) match, PTO, and opportunities for training and advancement in

Qualifications

• 2 years of automotive service writing experience
• Excellent verbal and written communication skills
• Must be self-motivated
• High school diploma or equivalent
• Must be organized, able to multitask and follow-up with customers
• Ability to read and interpret documents such as safety rules, operations instructions, and procedure manuals

Responsibilities

• Meet and greet service customers promptly
• Communicate with customers on options, cost, and timing to complete the delivery of maintenance and repairs
• Professionally address and resolve customer complaints or concerns
• Inspect vehicles prior to each customer’s delivery to ensure vehicles services and/or repairs are performed correctly
• Communicate the results with the customer explaining all completed work and charges

Skills

Customer relationships

Verbal and written communication

Self-motivated

Organized

Multitasking

Reading and interpreting documents

Education

High school diploma or equivalent

Tools

Dealer software systems

Job description

Pay Range: $50,000 - $194,000 annually, depending on experience

Winners serving Winners!

Drive your winning career with Checkered Flag as an experienced Service Advisor! Work in our state-of-the-art facilities with our winning team!

Experience What Checkered Flag Offers

• Competitive compensation with unlimited earning potential
• State of the art, climate-regulated facilities
• Medical, dental, vision coverage and more
• Company paid Life and Short-Term Disability Insurance
• 401(k) Match
• Paid Time Off
• Paid day off for charity and volunteering events participation
• Employee and family discounts
• Training and development opportunities

Job Responsibilities

• Meet and greet service customers promptly
• Communicate with customers on options, cost, and timing to complete the delivery of maintenance and repairs
• Professionally address and resolve customer complaints or concerns
• Inspect vehicles prior to each customer’s delivery to ensure vehicles services and/or repairs are performed correctly
• Communicate the results with the customer explaining all completed work and charges

Your Pre-Qualifications

• 2 years of automotive service writing experience
• Ability to establish and maintain customer relationships online and in person
• Comfortable working with various dealer software systems
• Must be self-motivated
• High school diploma or equivalent
• Must be organized, able to multitask and follow-up with customers
• Excellent verbal and written communication skills
• Ability to read and interpret documents such as safety rules, operations instructions, and procedure manuals
• Must have a valid driver's license with 3 or fewer moving violations in the last 3 years
  • Major violations in the last 3 years, such as DUI or Reckless Driving, will disqualify candidates.

About us

Winners serving Winners!

At Checkered Flag, we’ve been providing drivers in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Newport News, and Hampton with first-rate vehicles and services since 1964. In the 60+ years that have passed since then, we’ve expanded our vision of service to over 10 different dealerships in the area. We’ve done this all without compromising our vision and mission because we know it’s our commitment to excellence that has allowed us to reach the level of success, we’ve been fortunate enough to achieve.

Our Honda, BMW, MINI, Toyota, Porsche, Audi, Hyundai, Genesis, Jaguar, Land Rover, and Volkswagen dealerships come with excellent reputations, and we are looking to grow our winning team!

Job Type: Full-time

All applications and resumes are kept strictly confidential. Checkered Flag Motor Car Company, Inc. is an EEO Employer, an E-Verify Employer, and a Drug Free Workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.