VoIP Support Technician — On-Call, Hands-On Tech Expert

Endeavor Communications; Northern (KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

401k with 100% match up to 6%

Medical

Dental

Vision

Life Insurance 3x salary

Long-term Disability

Short-term Disability

Financial planning services

EAP

Holidays

PTO

Job summary

GigTel is seeking a Technical Support professional to deliver equitable support across East and West Coast shifts, ensuring live, knowledgeable assistance within business hours. The role includes on-call rotation and a mix of ticket-based and phone support to serve customers coast-to-coast.

Responsibilities include configuring customer hardware, training users, troubleshooting VoIP networks, and creating platform documentation. A bachelor’s in IT/CS or 3–5 years VoIP experience is preferred.

Qualifications

• Bachelor’s degree in information technology, computer science, or similar field.
• In lieu of a degree, VoIP technician experience considered.
• Strong knowledge of VoIP systems and IP protocols.
• Familiarity with company products and services.
• Broad knowledge of hardware (servers, memory, processors, peripherals).
• Good project management skills.
• Familiarity with WAN and LAN systems.
• Excellent troubleshooting skills.
• Professional communication with colleagues and stakeholders.
• Ability to read schematics, blueprints, circuit diagrams.

Responsibilities

• Provide technical support via tickets and calls.
• Configure new customer hardware and software per CDC outlines.
• Train customers on platform and hardware usage.
• Develop architecture plans for customer voice and data services.
• Troubleshoot VoIP-related network issues.
• Analyze VoIP networks and computer systems.
• Create documentation for platform and third-party equipment.
• Ensure compliance with support SLAs.
• Collaborate on team projects to improve GigTel services.
• Perform acceptance tests for new equipment.
• Coordinate with vendors to ensure QoS.
• Prepare reports and forward to appropriate departments.

Skills

VoIP knowledge

Project management

WAN/LAN knowledge

Troubleshooting

Communication

Independent work

Team collaboration

Education

Bachelor’s degree in IT/CS or similar

3–5 years VoIP experience

Tools

VoIP platforms

SIP/H.323

Job description

GigTel is seeking a Technical Support professional to deliver equitable support across East and West Coast shifts, ensuring live, knowledgeable assistance within business hours. The role includes on-call rotation and a mix of ticket-based and phone support to serve customers coast-to-coast.

Responsibilities include configuring customer hardware, training users, troubleshooting VoIP networks, and creating platform documentation. A bachelor’s in IT/CS or 3–5 years VoIP experience is preferred.