VoIP Provisioning Engineer I — Enterprise Voice Enablement

Conterra Ultra Broadband; Whispering Oaks (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Conterra Ultra Broadband is seeking a Voice Provisioning Engineer I to provision, configure, test, and activate voice services for enterprise customers in Charlotte, NC. The role covers Hosted Voice, SIP Trunking, CNAM/E911, and customer premises equipment, with a strong emphasis on accuracy, organization, and customer focus.

The engineer will develop proficiency in voice products, provisioning systems, and carrier processes while coordinating with internal teams and vendors to ensure successful

Qualifications

• High school diploma or equivalent required; associate/bachelor’s in technology/telecom preferred.
• 1–3 years in telecom provisioning, voice services, or service delivery preferred.
• CCNA, Adtran, SIP training a plus; relevant experience may be considered.

Responsibilities

• Provision voice services including moves/adds/changes and disconnects per designs and customer requirements.
• Configure Hosted Voice seats, SIP trunks, auto attendants, hunt groups, voicemail and related features.
• Review LNP, CNAM, E911 and related documentation for accuracy.
• Configure approved CPE (Adtran TA900, Grandstream devices) and perform pre-install validation.
• Document customer acceptance and support service turn-ups; coordinate escalations as needed.
• Maintain records in ticketing, provisioning, and project systems; provide status updates to managers.

Skills

VoIP basics

SIP trunking

Hosted Voice

PSTN terminology

Documentation

Customer service

MS Office/CRM

Education

High school diploma

Tech degree preferred

Tools

Salesforce

Ticketing systems

MS Office

CRM tools

Job description

Conterra Ultra Broadband is seeking a Voice Provisioning Engineer I to provision, configure, test, and activate voice services for enterprise customers in Charlotte, NC. The role covers Hosted Voice, SIP Trunking, CNAM/E911, and customer premises equipment, with a strong emphasis on accuracy, organization, and customer focus.

The engineer will develop proficiency in voice products, provisioning systems, and carrier processes while coordinating with internal teams and vendors to ensure successful