VoIP & Networking Support Specialist
Apt
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Job summary
Apt in Birmingham, AL is seeking a Technical Support Specialist to provide hands-on support for VoIP platforms, calling solutions, and basic telephony systems. You will diagnose VoIP and networking issues, document steps, resolutions, and follow-up actions, and collaborate with internal teams to resolve escalations quickly.
The ideal candidate has 1–2 years of VoIP or network troubleshooting experience, working knowledge of SIP and RTP, and strong ticketing and documentation skills with a
Qualifications
- 1–2 years of VoIP or network troubleshooting experience.
- Familiarity with SIP, RTP, and basic networking.
- Strong documentation and ticketing skills; detail-oriented.
- Bachelor's degree preferred.
Responsibilities
- Provide technical support and troubleshooting for VoIP platforms and basic telephony systems.
- Diagnose and resolve VoIP and network issues with prompt solutions.
- Document support tickets with steps, resolutions, and follow-ups.
- Follow up with customers to confirm resolution and satisfaction.
- Identify recurring issues and suggest proactive improvements.
- Collaborate with teams to resolve escalations and improve service delivery.
- Stay current on VoIP technologies and industry best practices.
Skills
Education
Tools
Job description
Apt in Birmingham, AL is seeking a Technical Support Specialist to provide hands-on support for VoIP platforms, calling solutions, and basic telephony systems. You will diagnose VoIP and networking issues, document steps, resolutions, and follow-up actions, and collaborate with internal teams to resolve escalations quickly.
The ideal candidate has 1–2 years of VoIP or network troubleshooting experience, working knowledge of SIP and RTP, and strong ticketing and documentation skills with a
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