VoIP & MSP Support Specialist

Allo-Communications

Mission (KS)

On-site

USD 42,000 - 62,000

Full time

6 days ago

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Benefits offered by this job

401(k) match

Healthcare

Vision/Dental insurance

Earned Time Off

Tuition assistance

Discounts

Job summary

ALLO is seeking a Technical Support Representative to be the frontline of our customer experience, supporting VoIP and MSP clients. You’ll troubleshoot complex issues, document resolutions, and collaborate with Tier 2 and internal teams.

You’ll need 2+ years of customer support experience in technical or call-center environments and an Associate degree or equivalent experience. This role offers growth in a fast-paced, community-focused workplace.

Qualifications

Associate degree or 2 years of relevant job experience.
2+ years of customer support experience, ideally in a technical or call-center environment.
Experience with VoIP or MSP environments is a strong plus.

Responsibilities

Serve as the primary point of contact for customer support via phone and email.
Troubleshoot VoIP and MSP service issues, identifying root causes and resolving or escalating as needed.
Work within a ticketing system to track, prioritize, and manage support requests.
Configure services and assist with provisioning and changes to customer environments.
Collaborate with Tier 2 support and internal teams on complex technical issues.
Maintain clear, detailed documentation of customer interactions and technical resolutions.
Deliver a high level of customer service while managing multiple priorities.