VoIP Network Support

Integrated Resources Inc.; Ashburn (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading staffing firm seeks an experienced network support professional with strong CCNA and CCNP skills. The role involves the design and operational support of complex enterprise networks, requiring proficiency in VoIP technologies and the ability to troubleshoot issues in a dynamic, 24/7 environment. Candidates must be adaptable to various shift patterns.

Qualifications

• Experience with CCNA/CCNP.
• Technical expertise in managed VoIP and Data networking infrastructure.
• Ability to troubleshoot using DNA and RTMT.

Responsibilities

• Design, build, and support large enterprise networks.
• Work in a 24/7 fast-paced support environment.

Skills

Troubleshooting VoIP call issues

Understanding of SIP Trunks

Knowledge of VoIP Dial-Plan Fundamentals

Technical expertise in managed VoIP

Education

CCNA certification

CCNP certification

Tools

Cisco Security Manager (CSM)

Job description

Integrated Resources, Inc. is a premier staffing firm recognized as one of the tri-state area's most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy, and Nursing.

Job Description

Position Overview:

We are seeking an experienced network support professional with a comprehensive understanding of large enterprise networks. The ideal candidate will have experience with the design, build, and operational functions of complex IP environments, from physical installation to network deployment.

Key Requirements:

• Experience with CCNA/CCNP (Voice), CCNA/CCNP/CCIE (Router/Switch), or equivalent in networking.
• Technical expertise in managed VoIP and Data networking infrastructure services and security.
• Knowledge of VoIP Dial-Plan Fundamentals, Dial-Peers, Route Patterns, etc.
• Ability to troubleshoot VoIP call issues using DNA and RTMT.
• Understanding of SIP Trunks, Gateways, Device Pools, CSS, and Gatekeepers.

Shift Timings

Work Environment: 24x7, fast-paced support of complex customer networks.

Shift: Primarily 3rd shift with flexibility to cover 1st and 2nd shifts as needed. Candidates must be available to work any shift as part of a 24/7 support organization.

Skills and Experience

Required: CCNA (CCNP) level experience.

Additional Skills: Cisco Security Manager (CSM), IPS/IDS support.