Voice/Data Network

Integrated Resources Inc.; Bedminster Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in workforce solutions is seeking a dedicated professional for a technical support role focusing on wireless voice/data networks. Responsibilities include troubleshooting network issues and providing documentation of actions. The role requires an Associate degree with 1-2 years of experience and strong analytical and communication skills. This is a full-time position with a shift schedule from evenings to late nights, aiming to ensure efficient network performance and customer satisfaction.

Qualifications

• 1-2 years of experience in wireless voice/data networks.
• Knowledge of protocols like TCP/IP, MPLS, OSI, etc.
• Strong troubleshooting skills for complex call processing.

Responsibilities

• Troubleshoot and resolve service impairments in networks.
• Provide documentation of actions and identify efficiencies.
• Work independently and manage multiple priorities.

Skills

Troubleshooting

Communication

Analysis

Education

Associate degree

Tools

Remedy trouble ticketing

Xpercom

Agilent

SANE

Windows

Excel

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.

Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success.

Job Description

Location: NJ-180 Washington Valley Rd-Bedminster (NJ0537)

Duration: 9 months

Shift Time: Sun-Thursday or Tuesday to Saturday, 4:00 PM - 12:30 AM

Interview: Tuesday, March 15, 2016

Responsibilities include:

• Understanding the architecture of wireless voice/data networks.
• Troubleshooting and resolving service impairments in roaming, transport services, network hardware & software faults, translations, and voice/data network elements.
• Correlating customer complaints with network element performance to resolve service-impacting issues.
• Driving troubleshooting to resolution by engaging internal and external resources.
• Providing accurate and timely documentation of actions, and identifying efficiencies to reduce cycle time in resolving customer troubles.
• Working independently with minimal supervision.

Qualifications include:

• Minimum Associate degree, with 1-2 years of experience in wireless voice/data networks.
• Knowledge of data network elements and protocols such as TCP/IP, MPLS, OSI, Frame Relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, and other LAN/WAN protocols.
• Experience with reporting, access, and troubleshooting tools including Remedy trouble ticketing, Xpercom, Agilent, and SANE.
• Familiarity with Lucent, Nortel, Compaq HLRs, and Motorola databases.
• Proficiency in analyzing and interpreting complex voice/data platform messages.
• Understanding of call and digit-by-digit routing translations and dialing plans.
• Strong troubleshooting skills for complex call processing routing issues.
• Excellent communication and interpersonal skills.
• Ability to gather and analyze information effectively.
• Proficiency in PC skills and software such as Windows, Word, Excel; UNIX, Tipdunix, and Apxrcv+ are a plus.
• Ability to handle multiple priorities and work in a high-pressure, changing environment.
• Flexible working hours including evenings, nights, weekends, and support for on-call duties.

Routing Protocols: OSPF & BGP.