Voice System Administrator 1.5

Itezz, Inc.; Columbia (MD); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

SEP IRA with 10% company contribution

Medical plans (CareFirst BlueChoice)

Dental plan (CareFirst)

Vision plan (CareFirst)

Job summary

Itezz Inc. seeks a Telephony System Administrator to manage Cisco Unified Communications and related voice systems, ensuring security, reliability, and compliance for customer operations. The role requires TS/SCI with polygraph and DoD IAM Level 2, with extensive SA experience in federal programs.

Join a mission-focused team supporting critical communications infrastructure. Expect rigorous troubleshooting, risk mitigation, and collaboration across IT and security teams in a federal contract

Qualifications

• Must have TS/SCI with Agency Appropriate Polygraph.
• Seven years of SA experience in similar programs are required.
• DoD 8570 IAM Level 2 certification required.
• Bachelor’s degree or five extra SA years in lieu of degree.

Responsibilities

• Provide administration for Cisco UC Manager and related systems.
• Plan maintenance tasks including updates/upgrades.
• Maintain up-to-date system configuration documentation.
• Design and optimize dial plans and voice traffic routing.
• Monitor voice systems for performance and SLA attainment.
• Support lower-tier break/fix and move/add/change/deactivate requests.

Skills

TS/SCI with Polygraph

SA experience (7y)

DoD 8570 IAM Level 2

Security clearance requirement

Education

Bachelor’s degree in Math/Science/Engineering/Statistics/Engineering Management or related

Tools

Nortel Meridian PBXs

Cisco Unified Call Manager

Cisco Voice multi-cluster

H.323/SIP

Job description

Founded on a commitment to service, Itezz Inc. is a Service-Disabled Veteran-Owned, SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity, excellence, and patriotism, the company was built by those who have served — and that spirit of dedication carries into every project and client relationship. Itezz Inc. partners with federal agencies to solve complex technology challenges, drive digital transformation, and ensure mission-critical systems perform at the highest levels. When the mission demands excellence, Itezz Inc. delivers.

Description:

Join a mission-focused team supporting critical communications infrastructure. We are seeking a detail-oriented Telephony System Administrator who brings strong technical troubleshooting, security monitoring, and collaboration skills to help maintain reliable, compliant, and secure communications systems for customer operations.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

Capabilities:

• Provide overall system administration for an enterprise-wide Cisco Unified Communications Manager and related systems.
• Plan regular maintenance tasks including updates and upgrades.
• Maintain current and accurate documentation of system configurations.
• Design, administer, and analyze corporate dial plans and traffic routes for voice network structure.
• Administer and monitor voice systems for performance and SLA attainment.
• Provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.

Required Qualifications:

• TS/SCI with Agency Appropriate Polygraph
• Seven (7) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required.
• Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.
• DoD 8570 IAM Level 2 required.

Required Technical Skills:

• Experience with the configuration and administration of common TDM and VOIP telephone call manager systems, such as the Nortel Meridian line of PBXs and Cisco Unified Call Manager.
• Large-scale implementation experience with Cisco Voice in a multi-cluster environment and data networking infrastructure.
• Working knowledge of H.323 and SIP. Familiar with Cisco UCS platforms, voice gateways, virtualization, and ESXi..

Salary Range:

$100,000.00 - $110,000.00 (Annually)

Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Benefits Package:

Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA)
• CareFirst Preferred Dental
• CareFirst BlueVision

Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement:

Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:

Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at [e-mail] . We are happy to provide reasonable accommodation to ensure equal access to all candidates.