Healthcare AI Voice Support Engineer

present of AI; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Assort Health is seeking a technical support specialist to handle tickets for our live healthcare software, focusing on voice and scheduling workflows. The role involves direct collaboration with clinic staff to triage issues and ensure smooth patient intake and scheduling processes.

Ideal candidates will have hands-on experience with AI voice agents in a healthcare setting, strong documentation skills for support playbooks, and a solid understanding of data handling rules applicable to US

Qualifications

• Experience troubleshooting voice or scheduling systems.
• Experience handling healthcare data and privacy rules.
• Ability to write clear support playbooks.

Responsibilities

• Handle technical support tickets for live software.
• Troubleshoot voice and scheduling issues.
• Escalate and communicate with clinic teams during incidents.
• Document recurring issues and contribute to process improvements.

Skills

Ticket triage

Escalation handling

Support playbooks

Voice systems

Scheduling systems

Tools

AI voice agents

Healthcare scheduling software

Job description

Assort Health is seeking a technical support specialist to handle tickets for our live healthcare software, focusing on voice and scheduling workflows. The role involves direct collaboration with clinic staff to triage issues and ensure smooth patient intake and scheduling processes.

Ideal candidates will have hands-on experience with AI voice agents in a healthcare setting, strong documentation skills for support playbooks, and a solid understanding of data handling rules applicable to US