Voice Services Engineer (Remote) - Teams & CCaaS

Trigyn Technologies Limited; Arlington (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

Trigyn's Direct Client in Arlington, VA seeks a Voice Analyst Level 2 for a long-term contract. This REMOTE role with occasional onsite work requires local candidates in VA/DC/MD.

You will support cloud and on-prem voice services, coordinate with MSPs, and drive small projects within the Unified Communications team. The position covers Technologies such as Teams Phone, Cisco Call Manager, Five9 CCaaS, and SIP-based voice solutions.

Qualifications

• 7+ years of telecommunications and networking experience (analog gateways, VoIP, UCaaS, CCaaS, SIP, QoS).
• Experience with Teams Phone and Cisco Call Manager; Five9 or similar CCaaS.
• Familiarity with PowerBI and PowerShell is preferred.
• Experience in federal/state/local government environments is a plus.

Responsibilities

• Provide Tier 2 operations support for cloud and on-prem voice services.
• Coordinate triage/escalations with MSP and internal teams.
• Generate operations and analytics reports.
• Lead small projects and upgrades and assist with large initiatives.
• Develop operational documentation and conduct end-user training.

Skills

VoIP

UCaaS

CCaaS

SIP

SBCs

QoS

PowerShell

PowerBI

Teamwork

Tools

Teams Phone

Cisco Call Manager

Five9

Job description

Trigyn's Direct Client in Arlington, VA seeks a Voice Analyst Level 2 for a long-term contract. This REMOTE role with occasional onsite work requires local candidates in VA/DC/MD.

You will support cloud and on-prem voice services, coordinate with MSPs, and drive small projects within the Unified Communications team. The position covers Technologies such as Teams Phone, Cisco Call Manager, Five9 CCaaS, and SIP-based voice solutions.