Voice Product Analytics Associate: Elevate CX

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking an Associate, Voice Product Analytics to turn complex data into actionable insights for product and operations decisions across voice and digital channels.

You will support analytics work across Operations functions, scoping data lineage, development, hypothesis testing, and reporting. Build executive-ready narratives and dashboards to measure impact and drive improvements.

Qualifications

• Minimum of 3 years of experience in analytics, strategy, or a related quantitative role.
• Bachelor’s degree in a quantitative field (or equivalent practical experience).
• Experience delivering analytics solutions using an agile methodology (Scrum and/or Kanban).
• Strong SQL skills and hands-on experience using at least one analytics language (Python or R).
• Experience with data visualization and dashboarding (Tableau).
• Experience working with large datasets and analytics environments (relational databases and/or Spark/Hive).
• Ability to translate ambiguous questions into structured analyses, measurable outcomes, and clear recommendations.
• Strong communication and stakeholder management skills, including comfort presenting to senior leaders.
• Experience with analytics workflow tools (Alteryx).

Responsibilities

• Partner with Operations stakeholders and product groups to understand business drivers, processes, and underlying data.
• Support initiatives that improve customer experience and help reduce operating expenses across Operations product groups.
• Help scope analytics work by clarifying problem statements, hypotheses, success metrics, and approach.
• Document data lineage and contribute to data development to enable accurate, reusable analyses.
• Analyze customer interactions across channels (calls, branch, online, and mobile) to identify journey patterns and friction points.
• Develop and report performance metrics and key performance indicators (KPIs); apply methods such as trend analysis and segmentation to inform improvements.
• Contribute to business cases by sizing opportunities and quantifying expected benefits and tradeoffs.
• Support test and pilot design by defining populations, measurement approach, and evaluation criteria; analyze outcomes and recommend next actions.
• Build dashboards and visualizations to measure impact and enable self-service performance monitoring.
• Prepare and deliver presentations that summarize insights, conclusions, and recommended actions for stakeholders.

Skills

Analytical thinking

Stakeholder management

Communication

Agile methodologies

SQL

Python

R

Data visualization

Education

Bachelor’s degree in a quantitative field

Tools

Tableau

Alteryx

Spark/Hive

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking an Associate, Voice Product Analytics to turn complex data into actionable insights for product and operations decisions across voice and digital channels.

You will support analytics work across Operations functions, scoping data lineage, development, hypothesis testing, and reporting. Build executive-ready narratives and dashboards to measure impact and drive improvements.