Voice Onboarding & Customer Success Manager

RCN Telecom Services of Illinois,LLC; Illinois; Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

401k with match

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Floating Holidays

Paid Holidays

Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is hiring a Voice Account Manager to ensure a smooth post-sales onboarding and education experience for hosted voice deployments. The role interfaces with regional sales and implementation teams to guide customers through onboarding, training, and adoption.

Travel up to 50% and strong communication with technical and non-technical audiences are essential. Base salary ranges from $70,000 to $75,000 per year, with opportunities for bonus, benefits and commissions.

Qualifications

• Must have technical aptitude and ability to learn quickly to stay current with technologies.
• Strong internal and external stakeholder management skills to coordinate cross-functional onboarding.
• Proven ability to communicate technical information to both non-technical and technical customers.

Skills

Technical aptitude

Stakeholder management

Communication skills

Travel up to 50%

Driving record clean

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Astound is hiring a Voice Account Manager to ensure a smooth post-sales onboarding and education experience for hosted voice deployments. The role interfaces with regional sales and implementation teams to guide customers through onboarding, training, and adoption.

Travel up to 50% and strong communication with technical and non-technical audiences are essential. Base salary ranges from $70,000 to $75,000 per year, with opportunities for bonus, benefits and commissions.