Voice of Customer Program Lead — CX

Alto Shaam

Menomonee Falls (WI)

On-site

USD 90,000 - 120,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Alto-Shaam is seeking a Senior Customer Experience - Program Specialist to lead the Voice of Customer initiatives and collaborate with Sales, Operations, Supply Chain, and Product Management. You will drive customer-driven improvements and scale solutions across strategic accounts.

You will own bid, RFP and quote management, coordinate cross-functional responses, and ensure day-to-day support for assigned accounts while translating feedback into prioritized projects that deliver measurable

Qualifications

Experience leading cross-functional projects and change.
Strong stakeholder management and communication skills.
Customer-focused with business acumen and analytics.
Experience with RFPs and customer processes.

Responsibilities

Own the Voice of Customer program: collect, analyze and prioritize improvements.
Advise on customer needs in project planning with executives and teams.
Lead customer-specific projects from concept to adoption and rollout.
Measure business value of CX improvements and tie to brand promise.
Manage bid, RFPs and quotes for strategic/national accounts.
Handle day-to-day account support and order-related inquiries.
Coordinate customization requests and PO execution on complex accounts.
Scale successful solutions across the customer base.
Forecast account trends and assist rollout planning.
Resolve challenging customer and sales requests with negotiation.
Support strategic planning and marketplace development.