Voice Engineer 2

krg technology inc; Cary (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

A technology solutions provider in Cary, North Carolina, is seeking a Voice Operations Engineer to act as an escalation point for network operations and improve system design. The ideal candidate should hold a CCNA Voice/Collaboration certification, have extensive experience in VoIP environments, and demonstrate strong communication skills. This role involves managing Cisco Unified Communication Manager and ensuring effective voice network integration.

Qualifications

• Minimum 3-5 years' experience in network infrastructures.
• Experience in developing and managing a VoIP environment.
• Strong understanding of integrating Cisco Voice networks.

Responsibilities

• Act as escalation point for NOC, Service Desk, and PC techs.
• Improve system design and user experience.

Skills

Cisco Certified Network Associate (CCNA) Voice/Collaboration

VoIP infrastructure and protocols

Network Management

Excellent communication skills

Tools

Cisco Unified Communication Manager

Cisco Call Manager

Cisco Prime Collaboration

Job description

Job Description

Please note that all Move , Add - Changes are done by Service Desk and PC techs. The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs.

Requirements

• Cisco Certified Network Associate (CCNA) Voice/Collaboration or higher level Ce1tification.
• Proficient in VoIP infrastructure and protocols- SIP, MGCP, SCCP and SRTP. Cisco Unified Communication Manager vl0.5 and above.
• Experience in Cisco Unified Call Manager Express and High Availability solutions.
• Minimum 3-5 years' experience providing and implementing network infrastructures and must have experience developing, operating, and managing a VoIP environment.
• Takes ownership of assigned tasks: motivated to improve system design, performance, and overall user experience.
• Strong understanding of Network Management implementation and Voice network.
• Understanding of integrating Cisco Voice networks with other platforms.
• Experience with implementation and management of Cisco Call Manager servers.
• Experience with the implementation and management of Cisco Prime Collaboration and modules.
• Understanding the interfacing routers/switches with encryption devices.
• Basic understanding of networking protocols, QoS etc.
• Excellent oral and written communications skills.

Qualifications

• SIP, MGCP, SCCP and SRTP. Cisco Unified Communication Manage