Voice Commercial Executive

Infobip ltd.; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Infobip is seeking a Voice Commercial Executive to drive regional growth across North America. The role champions Voice strategy, leads outbound prospecting, and partners with local sales teams to convert engagement into pipeline opportunities.

You will own multi-channel outreach, manage HQ campaigns, and expand Voice UCaaS/CCaaS, Voice AI platforms, and Voice wholesale. You’ll provide market insight and customer feedback to HQ while supporting revenue targets and profitability.

Qualifications

• Experience in Voice product sales and outbound prospecting.
• Strong commercial mindset with analytical and negotiation abilities.
• Excellent communication and presentation skills with customer-facing confidence.

Responsibilities

• Lead NAM regional strategy and execution aligned with company objectives.
• Own the outbound sales cycle and build a self-generated pipeline.
• Support regional sales teams with training, enablement and guidance.
• Provide market feedback and competitive insights to HQ to inform strategy.
• Collaborate with HQ and regional stakeholders to align product strategy and initiatives.

Skills

Sales experience

Outbound prospecting

Customer engagement

Negotiation skills

Presentation skills

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What This Role Is All About

The Voice Commercial Executive drives regional growth and sales performance across North America. Acting as both a product champion and sales enabler, the role turns Voice strategy into regional execution to sustain momentum and growth. Key priorities are growingVoice UCaaS&CCaaS (service) platforms, Voice AI platforms and Voice wholesale business in NAM.

The role also manages a HQ-provided named account list, leading executive outreach, qualifying accounts, and setting up Discovery meetings to convert engagement into pipeline opportunities.

This is a role with a strong outbound focus also owns outbound prospecting, campaign execution, and opportunity creation. Success is measured by pipeline generation, customer engagement, outbound activity, revenue, and profit uplift. The role also bridges local sales teams and HQ by sharing market insights and customer feedback to support regional planning.

Whatyou’lldo

Regional Strategy & Execution

• AlignVoicestrategy with companyobjectivesand build execution plans for NAM.
• Drive initiatives that increase traction, improve profitability, and support new and existing customers.
• Lead monetization priorities Voice UCaaS&CCaaS (service) platforms, Voice AI platforms and Voice wholesale.
• Create and close opportunities through outbound prospecting and self-originated campaigns.
• Support testing and validation of new business motions in NAM including new customer segments, new products introductions, new business models and new initiatives.

Outbound Sales & Opportunity Creation

• Own the outbound sales cycle across NAM in close collaboration with Voice AEs and CGEs
• Prospect, research, and target customers through multi-channel outreach to build a self-generated pipeline.
• Execute HQ-led executive outreach campaigns, qualify named accounts, secure Discovery meetings, and progress opportunities.
• Run campaigns focused onVoice UCaaS&CCaaS (service) platforms, Voice AI platforms and Voice wholesale from identification through close.

Sales Support & Customer Engagement

• Support regional sales teams with training, enablement, and commercial guidance.
• Spend time with customers to build relationships, understand needs, andidentifyadoption opportunities.
• Participate in key sales cycles,leveragingVoiceexpertiseto close deals and grow GP.
• Provide local support to US revenue teams with same-day business decisions and joint account planning.

Product Expertise & Market Insights

• Maintain deep knowledge of Voice products, competition, and trends across Voice UCaaS&CCaaS (service) platforms, Voice AI platforms and Voice wholesale
• Serve as the regional Voice expert for sales teams, CGEs and customers.
• Gather market feedback, customer insights, and competitive intelligence for HQ.
• Identifyandvalidatenewly created Voice AI platforms as Infobip ICPs.

Collaboration & Communication

• Work closely with HQ and regional stakeholders to align product strategy and commercial initiatives.
• Bridge NAM sales teams and the global Platform team through communication and knowledge sharing.
• Monitor pipeline velocity, forecasting, account strategy, and planning to achieve commercial targets.

What Makes You a Strong Fit

• Background in business or product, with a strong understanding of sales and consultancy.
• Proven experience inVoice product sales, witha track recordof exceeding quota through outbound prospecting and self-generated pipeline.
• Strong commercial mindset with analytical, sales acceleration, and negotiation skills.
• Experience in solution selling, including proposals, value propositions, pricing, and contract negotiation.
• Excellent communication and presentation skills with customer-facing confidence.