Voice AI Support Specialist

present of AI; San Francisco (CA); Presencial; USD 65 000 - 95 000; Tempo integral

Resumo da oferta

Cartesia is seeking a first-line customer support engineer for its voice AI API. You will manage a live queue across Slack, chat, and email, troubleshoot by reading requests and logs, reproduce issues, and distinguish bugs from setup errors. You will write clear bug reports and help improve runbooks and docs.

Ideal candidates have 2+ years supporting developers, stay calm when playbooks aren’t available, and communicate technical issues effectively to engineers and customers alike.

Qualificações

• 2+ years supporting developers or tech teams.
• Ability to read requests and logs to reproduce issues.
• Calm under pressure and able to identify bugs vs. setup mistakes.

Responsabilidades

• Handle a live queue across Slack, chat and email.
• Read requests and logs, reproduce problems, and triage issues.
• Draft clear bug reports for engineers to action.
• Contribute to runbooks and documentation updates.

Conhecimentos

API troubleshooting

Bug report writing

Runbook writing

Developer support

Descrição da oferta de emprego

Cartesia is seeking a first-line customer support engineer for its voice AI API. You will manage a live queue across Slack, chat, and email, troubleshoot by reading requests and logs, reproduce issues, and distinguish bugs from setup errors. You will write clear bug reports and help improve runbooks and docs.

Ideal candidates have 2+ years supporting developers, stay calm when playbooks aren’t available, and communicate technical issues effectively to engineers and customers alike.