Remote AI-Driven Customer Support Specialist

Talentify; Wilmington (NC); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Unlimited PTO

401K with company match

Remote flexibility

Parental leave

Job summary

Vantaca’s Customer Support Specialist role sits at the heart of our AI-native community management platform. You’ll help customers with product questions, troubleshoot, and guide users through features, documenting interactions and collaborating with product and engineering teams to improve the user experience.

We value scalable support, fast response times, and CSAT excellence. Candidates should have a degree or equivalent, strong communication, and comfort with Zendesk and multi‑device

Qualifications

• Bachelor's degree or equivalent experience in software support, IT, accounting, finance, communications or related fields.
• HOA Accounting Knowledge or experience with HOA platforms is preferred.
• Familiarity with Windows-based computer systems, iOS and Android platforms.

Responsibilities

• Handle incoming customer inquiries via phone, email, Zendesk, etc.
• Provide basic product information and assistance
• Log customer interactions and resolutions in the system; escalate complex issues when needed
• Deliver excellent customer service by meeting service level agreements for response times
• Collaborate with colleagues to identify and analyze support trends and improvements
• Become a Vantaca subject matter expert through completion of content-specific certification courses

Skills

Exceptional communication

Problem solving

Team collaboration

Technical aptitude

Open to feedback

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

Windows OS

iOS/Android familiarity

Job description

Vantaca’s Customer Support Specialist role sits at the heart of our AI-native community management platform. You’ll help customers with product questions, troubleshoot, and guide users through features, documenting interactions and collaborating with product and engineering teams to improve the user experience.

We value scalable support, fast response times, and CSAT excellence. Candidates should have a degree or equivalent, strong communication, and comfort with Zendesk and multi‑device