Spanish / English AI Voice Ticket Triage Support Specialist HN

Allied Global Sandbox; Peru (IL); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Allied Global Sandbox is seeking an AI Voice Ticket Triage Support Specialist to perform the initial technical review of support cases related to AI voice applications. This remote role analyzes issues, identifies root causes, and ensures tickets are documented and routed to Product or Engineering teams.

The ideal candidate is analytical, detail-oriented, and comfortable reviewing AI conversations, system logs, and technical data to produce clear, actionable tickets for cross-functional teams.

Qualifications

• Excellent written and verbal English communication skills.
• 2+ years of experience in Technical Support, Application Support, Help Desk, or Ticket Triage.
• Experience using Jira or similar ticket management platforms.
• Strong analytical, troubleshooting, and documentation skills.
• Ability to interpret technical information such as system logs, API responses, error messages, JSON payloads, and conversation transcripts.
• Ability to work independently while collaborating with cross-functional teams.
• Experience supporting AI, conversational AI, voice bots, chatbots, or automation platforms.
• Familiarity with REST APIs, integrations, and middleware.
• Experience with SaaS products and CRM platforms such as HubSpot.

Responsibilities

• Perform the initial technical review of support cases related to AI voice applications.
• Analyze reported issues, identify likely root causes, and ensure tickets are accurately documented and routed to the appropriate Product or Engineering teams.
• Provide clear, actionable tickets based on analysis of conversations, system logs, and technical data.

Job description

Spanish / English AI Voice Ticket Triage Support Specialist HN

• Remote

We are looking for an AI Voice Ticket Triage Support Specialist to perform the initial technical review of support cases related to AI voice applications. This role analyzes reported issues, identifies likely root causes, and ensures tickets are accurately documented and routed to the appropriate Product or Engineering teams.

The ideal candidate is analytical, detail-oriented, and comfortable reviewing AI conversations, system logs, and technical data to produce clear, actionable tickets.

Job requirements

Excellent written and verbal English communication skills.

2+ years of experience in Technical Support, Application Support, Help Desk, or Ticket Triage.

Experience using Jira or similar ticket management platforms.

Strong analytical, troubleshooting, and documentation skills.

Ability to interpret technical information such as system logs, API responses, error messages, JSON payloads, and conversation transcripts.

Ability to work independently while collaborating with cross-functional teams.

Experience supporting AI, conversational AI, voice bots, chatbots, or automation platforms.

Familiarity with REST APIs, integrations, and middleware.

Experience with SaaS products and CRM platforms such as HubSpot.