Voice AI Setup Specialist

Aleron; Los Angeles (CA); Remote; USD 45,000 - 65,000; Full time

Job summary

Acara Solutions is seeking a Voice AI Setup Specialist to help restaurants launch an AI-powered phone agent for inquiries, reservations, and order status. You will configure onboarding, test voice AI systems, and use call data to drive improvements, collaborating with product and R&D teams.

You will guide restaurant partners through setup, provide ongoing support, and help optimize performance through weekly reviews and updates.

Qualifications

• High School Diploma or GED.
• 2+ years of experience in customer support, onboarding, implementation, or customer success.
• 2+ years of experience working with customers by phone and email.

Responsibilities

• Configure and launch voice AI systems for restaurant partners, including numbers, greetings, hours, and handoff rules.
• Customize FAQs and call routing using restaurant-specific information; ensure accurate responses and proper routing.
• Serve as primary contact for onboarding through launch, providing phone/email support and troubleshooting.

Skills

Customer support

Onboarding

Implementation

Customer success

Education

High School Diploma

Tools

Excel

Google Sheets

Job description

Job Title: Voice AI Setup Specialist

Location: Remote

Employment Type: Temp (3 Months)

Industry: Technology

Compensation: $40.00/Hour

Schedule: 40 Hours/Week

About the Opportunity

• Are you excited about the intersection of hospitality, customer experience, and artificial intelligence? We're looking for a Voice AI Setup Specialist to help restaurants launch and optimize an AI-powered phone agent that handles everyday customer inquiries, reservations, order status, and more. In this hands-on, customer-facing role, you'll guide restaurant partners through onboarding, configure and test their voice AI systems, and use call data to continuously improve performance while collaborating with the product R&D team.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Configure and launch voice AI systems: Set up phone numbers or call forwarding, greetings, business hours, and call handoff rules, ensuring each agent is tested and ready for launch.
• Customize FAQs and call routing: Gather restaurant-specific information on menus, parking, reservations, catering, and other common questions, then configure the agent to respond accurately and route calls appropriately.
• Manage restaurant onboarding: Serve as the primary point of contact from setup through launch, provide support by phone and email, troubleshoot basic issues, and escalat product bugs to the relevant team.
• Analyze and improve performance: Review call transcripts and logs weekly, identify missed or poorly handled inquiries, update FAQs and routing rules, and monitor call deflection metrics to improve agent effectiveness.
• Support continuous improvement: Check in with restaurants during their first 30 days, maintain setup documentation and troubleshooting guides, and share weekly updates on onboarding progress, launch timelines, recurring challenges, and product feedback.

Job Requirements

What You'll Bring

• High School Diploma or GED
• 2+ years of experience in customer support, onboarding, implementation, or customer success
• 2+ years of experience working with customers by phone and email

What Sets You Apart

• Experience working in restaurants
• Experience reviewing data like call logs, transcripts, or support tickets to find patterns and recommend fixes
• Experience with phone systems, IVR, call centers, or contact center software.
• Comfortable using Excel or Google Sheets to sort, filter, and summarize data
• Comfortable learning and configuring new software tools
• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates
• Work on a new AI agent during its pilot, before general availability, with a direct line to the product and engineering team
• Hands-on with restaurant operators every day; you are the person who gets them live
• Build the onboarding playbook from scratch rather than following one

Additional Information

• Upon offer of employment, the individual will be subject to a background check.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
• Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.