VOC Program Manager: Drive Customer Insight at Scale

Figma; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Figma is seeking a strategic and data-driven Voice of the Customer (VOC) Program Manager to establish a comprehensive VOC program. This crucial role involves extracting insights from customer interactions to ensure they are integrated throughout Product, Engineering, and Support.

As a full-time position, it offers flexibility to work remotely or from one of Figma's US hubs. Ideal candidates will have a passion for enhancing design accessibility and driving collaborative efforts across various departments.

Qualifications

• Strategic, data-driven mindset.
• Ability to pull insights from customer-facing surfaces.
• Cross-functional collaboration skills.

Responsibilities

• Build and run a company-wide VOC program.
• Translate customer insights into actionable signals.
• Work cross-functionally across teams to address customer pain points.

Job description

Figma is seeking a strategic and data-driven Voice of the Customer (VOC) Program Manager to establish a comprehensive VOC program. This crucial role involves extracting insights from customer interactions to ensure they are integrated throughout Product, Engineering, and Support.

As a full-time position, it offers flexibility to work remotely or from one of Figma's US hubs. Ideal candidates will have a passion for enhancing design accessibility and driving collaborative efforts across various departments.