VoC Insights Analyst — Customer Experience Dashboards (Hybrid)

Record; Lake Forest (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

Sick leave

Vacation time

13 paid holidays

Job-protected leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Critical illness coverage

Hospital coverage

Indemnity coverage

Health savings account

Flexible savings account

401(k) with employer contributions and

matching

Tuition reimbursement

Employee discounts

Job summary

ASSA ABLOY Group is seeking a Customer Insights Analyst in Lake Forest, CA, offering a hybrid work arrangement. The role combines qualitative and quantitative analysis of customer feedback to drive action and inform leadership with clear business recommendations.

You’ll connect VoC metrics (NPS, CSAT, EODB) with narrative insights, build dashboards, and craft executive-level presentations. A strong background in Qualtrics and Excel/PowerPoint is essential, with BI tools like Power BI/Tableau a

Qualifications

• 3–6 years of experience in customer insights, market research, VoC, or related analytical role.
• 2+ years of Qualtrics experience with survey design, dashboards, and reporting.
• Strong qualitative research skills including thematic coding and narrative synthesis.
• Proficiency in Excel and PowerPoint for executive-level presentations.

Responsibilities

• Turn feedback into action by analyzing open-ended feedback and quantitative data to uncover themes, patterns, and root causes.
• Connect quantitative and qualitative insights with metrics like NPS, EODB, and CSAT.
• Build dashboards and automated reporting, and create concise, compelling presentations for senior leadership.
• Use tools like Copilot and Qualtrics Text iQ to accelerate analysis and improve insights workflows.

Skills

Qualtrics experience

Excel

PowerPoint

Executive presentations

Education

Bachelor’s degree in Market Research, Business, Communications, or related field

Tools

Power BI

Tableau

Job description

ASSA ABLOY Group is seeking a Customer Insights Analyst in Lake Forest, CA, offering a hybrid work arrangement. The role combines qualitative and quantitative analysis of customer feedback to drive action and inform leadership with clear business recommendations.

You’ll connect VoC metrics (NPS, CSAT, EODB) with narrative insights, build dashboards, and craft executive-level presentations. A strong background in Qualtrics and Excel/PowerPoint is essential, with BI tools like Power BI/Tableau a