Customer Insights Analyst - VoC & AI-Driven Narratives

ASSA ABLOY Opening Solutions Americas; Lake Forest (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

Paid holidays (13)

Medical, dental, vision insurance

401(k) with employer matching

Job summary

ASSA ABLOY Opening Solutions Americas is seeking a Customer Insights Analyst – Voice of Customer (VoC) & Qualitative Insights to translate customer feedback into strategic actions. The role blends qualitative and quantitative research, leveraging tools like Qualtrics and Copilot to influence 40+ brands in the Americas.

Hybrid, Lake Forest, CA, with a salary range of $80,000–$120,000. You’ll build dashboards, craft executive-ready presentations, and partner with senior leaders to drive

Qualifications

• 3–6 years of experience in customer insights, market research, VoC, or related analytical role.
• 2+ years of Qualtrics experience with advanced proficiency in survey design, dashboarding, distribution, and reporting.
• Experience supporting or managing VoC programs (NPS, EODB, CSAT).
• Strong qualitative research skills including thematic coding, content analysis, and narrative synthesis.

Responsibilities

• Turn feedback into action by analyzing open-ended customer feedback with quantitative data to uncover themes and root causes.
• Connect quantitative and qualitative insights with metrics like NPS, EODB, CSAT.
• Build dashboards and automated reporting; create concise presentations for senior leadership.
• Leverage Copilot and Qualtrics Text iQ to accelerate analysis and improve insights workflows.

Skills

Customer insights

Qualitative research

Quantitative analysis

Executive presentations

Education

Bachelor’s degree in Market Research

Bachelor’s degree in Business

Bachelor’s degree in Communications

Tools

Qualtrics Text iQ

Copilot

Excel

PowerPoint

Job description

ASSA ABLOY Opening Solutions Americas is seeking a Customer Insights Analyst – Voice of Customer (VoC) & Qualitative Insights to translate customer feedback into strategic actions. The role blends qualitative and quantitative research, leveraging tools like Qualtrics and Copilot to influence 40+ brands in the Americas.

Hybrid, Lake Forest, CA, with a salary range of $80,000–$120,000. You’ll build dashboards, craft executive-ready presentations, and partner with senior leaders to drive