Guest Svc Rep

Viejas Casino & Resort; Alpine (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Viejas Casino & Resort is seeking a friendly hotel front desk associate to handle reservations, registrations, and guest requests with a focus on accuracy and courtesy.

You will answer calls, assist guests with check-ins/check-outs, and coordinate with other departments to ensure a seamless guest experience. The role requires 1–2 years of related experience and a 21+ age minimum.

Qualifications

• High school diploma or GED required.
• 1–2 years of related experience and/or training preferred.
• Knowledge of Microsoft Office.
• Must be able to type 35 WPM.
• Excellent guest service and communication skills.

Responsibilities

• Process room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
• Answer calls and make reservations as required.
• Provide information about property amenities and local areas of interest.
• Assist with arranging restaurant or show reservations.
• Maintain lobby and front desk area; assist guests with directions and transportation.

Skills

Guest service

Communication

Typing 35 WPM

Detail-oriented

Teamwork

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Summary

Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.

Job Description

• Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
• Offers guest other room options and/or up sells room when possible.
• Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
• Handles monies, receipts, guest accounts and other forms of credit.
• Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
• Assists with making room reservations.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Identifies and explains room features to guests.
• Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
• Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
• Makes other reservations such as restaurant, shows, etc.
• Maintains and organizes work area, Lobby and Front Desk area.
• Arranges transportation for guests/visitors.
• Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
• Notifies Security of any guest reports of theft.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs all other duties.
• Does not provide supervision to others.
• High school diploma or general education degree (GED).
• California Responsible Beverage Service Training required upon hire.
• 1 to 2 years of related experience and/or training.
• Guest service experience preferred.
• Must be age 21 years of age or older.
• Knowledge of Microsoft Office.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Ability to type 35 WPM.
• Ability to effectively communicate with guests and team members verbally or in written form.
• Ability to multi-task and work in a fast-paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.