VOB & Auth Coordinator

OTTO BOCK PATIENT CARE LLC; Saginaw (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

HSA with employer contribution

FSA

Life Insurance

Paid time off

Company holidays

Floating holidays

Disability insurance

401k match

DailyPay

Job summary

Otto Bock Patient Care, LLC in Saginaw, MI is seeking a hybrid Verification of Benefits & Prior Authorization Coordinator. You will ensure accurate and timely VA/BH requirements for our Michigan clinics and support verification of benefits as needed.

You will collaborate with team members, communicate insurance requirements, explain benefits to patients, and process authorizations via calls or online portals to keep patient care moving smoothly.

Qualifications

• High school diploma or equivalent required; Associate degree in a relevant field preferred.
• 2 years of insurance verification and prior authorization experience, preferably with orthotics, prosthetics and/or durable medical equipment industry.
• Experience with HIPAA regulations, Medicare, and insurance carrier websites; HCPCS & ICD-10 knowledge is helpful.

Responsibilities

• Verify insurance coverage and obtain prior authorizations for orthotic and/or prosthetic devices for each patient.
• Collaborate with team and communicate insurance requirements for patient care.
• Explain benefits to patients or customers and collect payments when appropriate.
• Process authorization requests via phone or online portals to obtain up-to-date benefit info.
• Create and maintain patient accounts in the Medical Record system and gather necessary documentation.
• Notify management of changes in verification or authorization requirements.
• Answer calls professionally and provide excellent customer service.
• Participate in training and comply with HIPAA and corporate policies.
• Identify opportunities to streamline processes and improve efficiency.
• Perform other duties and special projects as assigned.

Skills

Verbal & written communication

Organizational skills

Typing 45 WPM

Education

High school diploma or equivalent

Associate degree preferred

Job description

Company: Otto Bock Patient Care, LLC

Department: Clinical

Location: Saginaw, MI

Type of position: Full-time

Remote possible: Hybrid

Job ID: 8626

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well‑earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a hybrid Verification of Beneftis & Prior Authorization (VOB & Auth) Coordinator to be responsible for the accurate and timely completion of prior authorization requirements for our clinics in Michigan. This person will also support verification of benefits as needed.

Duties & Responsibilities

• Perform insurance verifications and authorizations for orthotic and/or prosthetic devices to ensure coverage for each code used for each device ordered for a patient.
• Collaborate with other team members and communicate requirements pertaining to their patient's insurance coverage.
• Communicate accurate benefits to the patient or applicable customer.
• Explain co-insurance and deductible amounts to patient or applicable customer and collect if possible.
• Process all authorization requests that are required by the patient's insurance carrier through live communication via phone with carrier's or using insurance carrier online portals to obtain the most up to date benefit information.
• Create patient account profile in the Medical Record system, manage the collection of medical documentation required to secure authorization for patient cases across all offices, and update patient file with appropriate notes accordingly.
• Communicate any changes in requirements for verification or authorization by insurance carriers to manager for training and compliance updates.
• Answer calls in a timely and professional manner and provide excellent customer service.
• Participate in training programs for continuing learning and development.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations.
• Perform other duties and special projects as assigned.

Qualifications

• Outstanding verbal and written communications skills.
• Exceptional organizational skills.
• Strong computer skills and minimum typing of 45 WPM
• High school diploma or equivalent required; Associate degree in a relevant field preferred.
• 2 years of insurance verification and prior authorization experience, preferably with orthotics, prosthetics and/or durable medical equipment industry.
• Experience with HIPAA regulations, Medicare, and insurance carrier websites.
• Experience utilizing Healthcare Common Procedure Coding (HCPCS) and International Classification of Diseases (ICD) 10 billing codes helpful.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• DailyPay by ADP