VMO Manager: MSP Performance & Value Realization

Sedgwick; Jackson (MS); On-site; USD 110,000 - 170,000; Full time

Job summary

Sedgwick is seeking a VMO Manager to establish and run the vendor management office within Technology. You will govern MSP engagements, drive KPI alignment, and partner with Security, Finance, Legal, and business leaders to deliver measurable outcomes.

The role emphasizes governance, performance management, and risk mitigation across vendor programs, ensuring service excellence and contractual compliance.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.
• 8+ years in vendor management, service delivery management, IT operations, or sourcing within a Technology organization.

Responsibilities

• Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights.
• Establishes and enforces standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and scorecards.
• Maintains contracts, SOWs, amendments, obligations, and renewal calendars; align with procurement and legal policies.
• Drives compliance with regulatory, security, and data privacy requirements (SOC 2, ISO 27001, GDPR/CCPA).
• Creates and manages a portfolio view of MSP engagements with status, risks, and outcomes.
• Facilitates prioritization of Innovation Backlogs and run retrospectives; monitors program health.
• Executes governance for new MSPs or scope changes, including due diligence and knowledge transfer.

Skills

Vendor management

Service delivery

IT operations

Sourcing

Education

Bachelor’s degree in IT/Business

MBA preferred

Tools

ServiceNow

Vendor scorecards

BI/analytics

Job description

Sedgwick is seeking a VMO Manager to establish and run the vendor management office within Technology. You will govern MSP engagements, drive KPI alignment, and partner with Security, Finance, Legal, and business leaders to deliver measurable outcomes.

The role emphasizes governance, performance management, and risk mitigation across vendor programs, ensuring service excellence and contractual compliance.