VMO Manager

Sedgwick; Milwaukee (WI); On-site; USD 130,000 - 170,000; Full time

Job summary

Sedgwick, a global risk and claims administrator, is seeking a VMO Manager to establish and run the vendor management office within Technology. You will govern MSP engagements, ensure contractual compliance, and drive measurable outcomes with security, finance, legal, and business partners.

This role focuses on governance, program health, value realization and automation, with dashboards, SLAs, and KPI monitoring to improve service delivery and cost optimization across vendors.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.
• 8+ years in vendor management, service delivery management, IT operations, or sourcing.

Responsibilities

• Designs and operates the VMO governance framework for MSPs with cadence and decision rights.
• Maintains contracts, SOWs, and renewal calendars aligned with policies.
• Drives compliance, risk management, and KPI alignment across MSP engagements.
• Generates value realization through cost optimization and service stability.
• Opens executive-level engagements with vendors and cross-functional partners.

Skills

Vendor management

IT operations

Sourcing

Program governance

Education

Bachelor's degree in Information Technology, Business, or related field

MBA or equivalent preferred

Tools

ServiceNow

BI/Analytics

Vendor scorecards

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE

The VMO Manager is responsible for establishing and running the vendor management office within Technology to optimize outcomes from Managed Services Providers (MSPs). This role drives governance, performance management, program health, and KPI alignment across all MSP engagements, ensuring service excellence, contractual compliance, value realization, and risk mitigation. The VMO Manager ensures service excellence, contractual compliance, value realization, and risk mitigation while partnering with Technology, Security, Finance, Procurement, Legal, and business leaders to deliver measurable business outcomes.

ESSENTIAL RESPONSIBILITES MAY INCLUDE

Governance & Operating Model

• Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights (e.g., QBR/MBR, contract reviews, risk reviews, and improvement plans).
• Establishes and enforce standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards.
• Maintains a central repository of contracts, SOWs, amendments, obligations, and renewal calendars; ensure alignment to enterprise procurement and legal policies.
• Drives compliance with regulatory, security, and data privacy requirements (e.g., SOC 2, ISO 27001, GDPR/CCPA where applicable) in collaboration with Security, Risk, and Legal

Program Health & Value Realization

• Creates and manages a portfolio view of all MSP engagements—status, risks, dependencies, financials, and outcomes.
• Facilitates prioritization of Innovation Backlogs and run retrospectives.
• Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; proactively surface issues, trends, and recommendations.
• Drives transition & transformation governance for new MSPs or scope changes, including due diligence, knowledge transfer, and operational readiness.
• Quantifies and communicates value realization (e.g., cost optimization, service stability, risk reduction, productivity gains).

Relationship & Stakeholder Management

• Serves as primary point of accountability for vendor performance across Technology, ensuring alignment with CIO priorities and roadmaps.
• Fosters collaborative and performance-driven culture across teams and partners
• Facilitates exec-level engagement with vendors including escalations, negotiations and remediation planning.
• Partners with IT leaders (Infra, Apps, Security, Data), Finance/Procurement, and Legal to align contracts, budgets, and outcomes.

Standard, Tools & Automation

• Defines data standards and reporting framework to ensure accuracy, transparency, and auditability of vendor performance.
• Own or influence the VMO tooling ecosystem (ex ServiceNow, vendor scorecards, BI / analytics).
• Implement automation and analytics to enhance SLA tracking, reporting, and invoice validation.
• Develop dashboards and insights to inform decision-making and improve service delivery.

QUALIFICATIONS

Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.

8+ years in vendor management, service delivery management, IT operations, or sourcing within a Technology organization.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com