Vital Records Support Specialist

Peak Performers; Oklahoma City (OK); Vor Ort; USD 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision insurance at

403(b) retirement plan

Zusammenfassung

Peak Performers seeks a qualified candidate to strengthen state-level vital statistics operations by serving as frontline systems support and guiding user navigation for Oklahoma's vital records network. The role emphasizes onboarding, access management, and data quality across platforms.

The position requires a Bachelor's degree plus 1 year of relevant experience, familiarity with help desk ticketing, and strong communication.

Qualifikationen

• Bachelor’s degree plus 1 year of experience in technical support, admin services, or public health.
• Hands-on experience with help desk ticketing systems and user access management.
• Strong communication skills for diverse stakeholders.

Aufgaben

• Serve as frontline support lead for the Vital Records Help Desk, onboarding and data quality inquiries.
• Troubleshoot user workflows and escalate issues as needed.
• Coordinate and co-facilitate training requests, webinars, and SOP updates.
• Conduct user testing and document findings to SOPs.

Kenntnisse

Help desk

Access management

Troubleshooting

Communication

Ausbildung

Bachelor’s degree

Tools

Ticketing software

Jobbeschreibung

Strengthen state-level public health operations by taking charge of frontline systems support and user navigation for Oklahoma's vital statistics network!

The Team You Will be Joining

You will be joining a key operational division within a prominent state public health agency dedicated to protecting and serving state residents. This fast-paced team manages vital records infrastructure, overseeing system access, user onboarding, and operational compliance across state-wide reporting tools. By collaborating closely with cross-functional technical and administrative teams, this group ensures seamless support and continuous process improvement for vital events registration.

Major Duties

• Serve as the primary frontline support lead for the Vital Records Help Desk, managing onboarding, offboarding, system access, and data quality inquiries.
• Troubleshoot user workflows and application friction in proprietary systems, taking ownership of resolution or escalating complex matters when necessary.
• Coordinate, schedule, and co-facilitate internal training requests, webinars, and written instruction guides for system updates.
• Conduct user testing on platform enhancements and updates, documenting findings and updating standard operating procedures (SOPs) and manuals.
• Maintain compliance with applicable state standards, confidentiality policies, and reporting guidelines governing vital statistics.

What Are We Looking For?

• Bachelor’s degree plus 1 year of experience in technical support, administrative services, or public health (or equivalent combination of education/experience).
• Hands-on experience with help desk ticketing systems, user access management, and investigative troubleshooting.
• Strong communication skills with a proven ability to explain technical concepts to diverse stakeholders.
• Prior familiarity with vital records workflows (birth, death, and fetal death record processing) is highly preferred.
• Adaptability to manage competing priorities while ensuring data accuracy and compliance.

Exciting Opportunity Details

• Rate: $20. 00 - $23.50/hour
• Contract: 6 - 12 months
• Worksite Location: Oklahoma City, OK
• Work Arrangement: Onsite
• Key Details: Target start date of November 2, 2026; 1 in-person interview required; 2 positions available.

The Peak Performers Difference

• Excellent medical health, dental & vision insurance at 60 days
• Option to participate in a 403(b) retirement plan
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities
• Weekly pay through direct deposit
• Trusted industry presence since 1994 with thousands of successful job placements

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.