Vital Records Supervisor — Remote-Eligible Leader

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Public pension

Work from home policy

Job summary

NYC Department of Health and Mental Hygiene is seeking a Principal Administrative Associate to supervise a team handling birth and death certificate processing and issuance. The role emphasizes overseeing staff performance, training, and adherence to Patient Service Operations (PSO) processes and Health Code guidelines.

Responsibilities include process improvement, case navigation for customers, and ensuring accurate documentation and timely approvals as a Deputy City Registrar.

Qualifications

• Baccalaureate degree plus three years of qualifying experience, or
• Associate degree plus four years of qualifying experience including one year supervisory experience,
• High school diploma plus five years of qualifying experience including supervisory experience.

Responsibilities

• Supervise and lead a team in processing and issuing birth/death certificates.
• Manage hiring, timekeeping, staff tasks and evaluations.
• Provide high-quality customer support per agency standards.
• Identify process improvements to streamline operations and enhance customer experience.
• Approve applications as Deputy City Registrar and ensure daily financial reconciliations.

Skills

Supervisory leadership

Staff training

Customer service

Education

Bachelor's degree or higher

Administrative supervisory experience

Job description

NYC Department of Health and Mental Hygiene is seeking a Principal Administrative Associate to supervise a team handling birth and death certificate processing and issuance. The role emphasizes overseeing staff performance, training, and adherence to Patient Service Operations (PSO) processes and Health Code guidelines.

Responsibilities include process improvement, case navigation for customers, and ensuring accurate documentation and timely approvals as a Deputy City Registrar.