Public Health Customer Support Specialist

DEPT OF HEALTH/MENTAL HYGIENE; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

The New York City Department of Health and Mental Hygiene (NYC Health Department) seeks a Principal Administrative Associate to support the BFSCS and related divisions. Responsibilities include handling inquiries, coordinating with leadership, updating records, and managing communications materials.

Requirements include a bachelor’s degree and several years of administrative experience, with supervisory exposure preferred.

Qualifications

• 1) A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• 2) An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in 1; or
• 3) A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in 1; or
• 4) Education and/or experience equivalent to 1-3 above with one year of administrative or supervisory experience.

Responsibilities

• Address customers’ questions and complaints and ensure timely resolution.
• Work with Director of Special Projects, Communications and Customer Service, to implement changes based on feedback and performance data.
• Research and update permits, inspections, closures, and FSE names, contacts, and addresses in various databases ensuring accuracy.
• Maintain and update the Call Center monitoring queue.
• Prepare, print, and mailout notices and letters under direction of leadership.
• Monitor, answer calls, scan documents, upload, and assist in the unit as needed.

Skills

Customer service

Communication

Interpersonal skills

Decision making

Microsoft Office

Analytical

Education

Bachelor's degree

Administrative experience

Supervisory experience

Tools

Microsoft Office

Job description

The New York City Department of Health and Mental Hygiene (NYC Health Department) seeks a Principal Administrative Associate to support the BFSCS and related divisions. Responsibilities include handling inquiries, coordinating with leadership, updating records, and managing communications materials.

Requirements include a bachelor’s degree and several years of administrative experience, with supervisory exposure preferred.