Vital Records Info Assistant (In-Office)

State of Tennessee; Nashville (TN); On-site; USD 35,000 - 44,000; Full time

Job summary

State of Tennessee in Nashville is seeking a Vital Records Info Assistant. Under supervision, you will assist the public with vital records information via phone, email, or in person, and support certificate processing and record updates.

The role requires strong attention to detail and customer service experience in health information settings. You will work in-office in Davidson County, with in-range salary and duties aligned to the Vital Records division.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time work in vital records, medical records, clerical/office support or customer service delivery.
• Educational substitution allowed for related experience up to four years; college coursework can substitute for experience up to two years.

Responsibilities

• Responds to inquiries from the general public; interacts with agencies and officials to provide or obtain information.
• Collects and receipts fees for certificates or services and prepares correspondence for additional information or fees.
• Updates/edits records in the database and enters request data to track, locate, and issue records.
• Reviews court orders and forms for compliance with laws and processes birth certificates.
• Reviews scanned documents for correct attachment and explains policies as applied to requests.
• Maintains daily cash drawer and monitors lobby activity for safety and flow; reports suspicious activity.

Skills

Customer Focus

Communicates Effectively

Situational Adaptability

Manages Complexity

Drives Results

Education

High school diploma

Tools

Computer

Telephone

Cashiering Equipment

Scanner

Copier

Job description

State of Tennessee in Nashville is seeking a Vital Records Info Assistant. Under supervision, you will assist the public with vital records information via phone, email, or in person, and support certificate processing and record updates.

The role requires strong attention to detail and customer service experience in health information settings. You will work in-office in Davidson County, with in-range salary and duties aligned to the Vital Records division.