Vital EMS Dispatcher: Fast-Paced Emergency Communications

911 Emergency Communications; Dover (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Continuing education

Job summary

911 Emergency Communications in Dover, MA is seeking skilled Emergency Medical Dispatchers to join our operations. You will gather patient and incident information, determine response priorities, and coordinate EMS resources using agency-approved protocols.

Responsibilities include receiving calls, confirming locations and access, asking essential questions, and issuing protocol-based instructions while maintaining strict privacy and quality standards.

Qualifications

• High school diploma or equivalent required; sponsorship for training may be offered.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to determine priority.
• Determine response priority using approved medical dispatch protocols.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Dover, MA is seeking skilled Emergency Medical Dispatchers to join our operations. You will gather patient and incident information, determine response priorities, and coordinate EMS resources using agency-approved protocols.

Responsibilities include receiving calls, confirming locations and access, asking essential questions, and issuing protocol-based instructions while maintaining strict privacy and quality standards.