Vital 911 Call Taker: Real-Time Emergency Support

Public Safety Dispatch Network; Macedonia Township (IA); On-site; USD 35,000 - 60,000; Full time

Job summary

The Public Safety Dispatch Network in Macedonia, IA is seeking dedicated 911 Call Takers to join a team that handles emergency communications with care and efficiency.

You will ask focused questions, confirm locations, document details, and enter information in dispatch software while maintaining calm, professional communication and following established procedures. Training and background checks are required.

Qualifications

• High school diploma or equivalent (or recognized equivalent).
• Customer service or public safety experience may help.
• Strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Clear communication

Follow procedures

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network in Macedonia, IA is seeking dedicated 911 Call Takers to join a team that handles emergency communications with care and efficiency.

You will ask focused questions, confirm locations, document details, and enter information in dispatch software while maintaining calm, professional communication and following established procedures. Training and background checks are required.