Volunteer Income Tax Site Coordinator

Goodwill Industries of the Southern Rivers; Thomas Crossroads (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Goodwill Industries of the Southern Rivers is seeking a Seasonal Tax Site Lead to oversee the VITA tax preparation site in Georgia. You will ensure IRS compliance, manage client flow, and supervise volunteers while maintaining program records and reporting.

The role requires passing IRS certifications and delivering accurate tax returns after intake and interview, with duties including quality reviews and customer service. Seasonal, with evening/weekend hours likely.

Qualifications

• Experience working in a fast-paced environment.
• Ability to work 30 hours weekly throughout the tax season.
• Pass a background and drug screen.
• Complete and pass IRS certifications listed below.

Responsibilities

• Oversee the daily operation of the VITA tax preparation site.
• Maintain compliance with IRS guidelines, program requirements, and organizational policies.
• Monitor client flow and ensure efficient service delivery.
• Ensure timely transmission of tax returns and resolution of rejected returns.
• Maintain program records and prepare reports as required.
• Serve as the primary point of contact for site-related concerns and operational issues.
• Provide ongoing guidance and technical assistance to volunteers.
• Foster a positive and collaborative volunteer environment.
• Assist volunteers with tax preparation questions and quality standards.
• Complete required IRS tax law training and certifications.
• Prepare tax returns for eligible taxpayers after intake/interview process.
• Conduct quality reviews of tax returns prepared by volunteers and staff to ensure accuracy and compliance
• Assist clients with tax-related questions and provide exceptional customer service.
• Resolve rejected returns by contacting taxpayers, explaining issues, and facilitating corrections and resubmissions.

Skills

Customer service

Attention to detail

Communication

Education

IRS certifications: Volunteer Standards of Conduct

IRS certifications: Intake/Interview & Quality Review

IRS certifications: Advance

IRS certifications: Military

Tools

IRS tax software

Job description

• Oversee the daily operation of the VITA tax preparation site.
• Maintain compliance with IRS guidelines, program requirements, and organizational policies.
• Monitor client flow and ensure efficient service delivery.
• Ensure timely transmission of tax returns and resolution of rejected returns.
• Maintain program records and prepare reports as required.
• Serve as the primary point of contact for site-related concerns and operational issues.
• Provide ongoing guidance and technical assistance to volunteers.
• Foster a positive and collaborative volunteer environment.
• Assist volunteers with tax preparation questions and quality standards.
• Complete required IRS tax law training and certifications.
• Prepare tax returns for eligible taxpayers after the intake and interview process.
• Conduct quality reviews of tax returns prepared by volunteers and staff to ensure accuracy and compliance
• Assist clients with tax-related questions and provide exceptional customer service.
• Resolve rejected returns by contacting taxpayers, explaining issues, and facilitating corrections and resubmissions.

Operating Hours and Days:

This is a seasonal position based upon business needs and availability. Occasional evening and weekend work may be required as job duties demand.

Requirements:

• Ability to work 30 hours weekly throughout the tax season.
• Experience working in a fast-paced environment.
• Ability to pass a background and drug screen.
• Complete and pass the IRS certifications listed below
  • Volunteer Standards of Conduct
  • Intake/Interview & Quality Review
  • Advance
  • Military

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.