Part-time, Temporary Coordinator VITA Site

CHN Housing Partners; Cleveland (OH); Presencial; USD 28.000 - 40.000; A tiempo parcial

Descripción de la vacante

CHN Housing Partners in Cleveland, Ohio is seeking a Part-Time, Temporary VITA Site Coordinator to oversee tax site operations and mobile events. You will recruit, train, and manage volunteers, ensure quality returns, and report on site progress. This position runs December 2026 through June 2027 with occasional evenings and Saturdays.

A high school diploma is required; a bachelor’s degree is preferred. TaxSlayer experience and IRS certifications are expected; willingness to travel within the

Formación

• High school diploma or equivalent required; bachelor's degree preferred.
• Strong interpersonal and volunteer management experience.
• Experience in a Volunteer Income Tax Assistance (VITA) program preferred.
• Must complete IRS Tax Test at the Advanced Level and Site Coordinator Certification.
• Must be flexible to work evenings and Saturdays.
• Must have dependable transportation and ability to travel to mobile sites before or during events.

Responsabilidades

• Oversee operational needs of the tax site and events.
• Coordinate with quality reviewers; ensure accuracy of returns.
• Schedule volunteers with the CHN supervisor and coalition partners.
• Track and report volunteer and staff hours.
• Ensure timely electronic filing and resolve rejects.
• Manage site supplies, budget, and equipment; maintain files.

Conocimientos

Volunteer management

Interpersonal skills

Independent worker

Communication

Educación

High school diploma or equivalent

Bachelor’s degree preferred

Herramientas

TaxSlayer

Descripción del empleo

CHN HOUSING PARTNERS

Part‑Time, Temporary Coordinator VITA Site

We are a growing non‑profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN HOUSING PARTNERS

Part‑Time, Temporary Coordinator VITA Site

We are a growing non‑profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners

CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low‑income people and under‑served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

The rate of pay for this position is $25/hour.

Position Summary

CHN Housing Partners is a partner of the Cuyahoga County EITC Coalition and has operated a Volunteer Income Tax Assistance (VITA) free tax preparation site since 2006. Yearly, we serve over 2,500 taxpayers at our main tax site, as well as mobile tax sites and events throughout Cuyahoga County. The VITA program serves low- and middle-income families, providing free tax preparation and filing in Cuyahoga County. The VITA Site Coordinator oversees site operations at CHN’s Volunteer Income Tax Assistance (VITA) tax site and mobile events. The Coordinator manages all operations, including recruiting, training, and managing volunteers, ensuring high-quality customer service to taxpayers and clients, and reporting on tax site progress. The Site Coordinator works with the Quality Reviewers to ensure that the site operates according to all guidelines. This is a part‑time, temporary position between December 2026 – June 2027.

Essential Duties & Responsibilities

• Oversee all operational needs of CHN’s tax site and/or tax events.
• Coordinate closely with quality reviewers and support their efforts to ensure accuracy of returns. Defers to reviewers on issues of ensuring preparation quality.
• Work closely with the Cuyahoga County EITC Coalition and CHN supervisor to coordinate the scheduling of volunteers to ensure sufficient staffing.
• Track and report hours for volunteers and paid staff.
• Communicate effectively with Cuyahoga County EITC Coalition and CHN supervisor to manage any facilities support or scheduling issues.
• Ensure timely electronic filing of tax returns and resolution of rejects.
• Address equipment, software, supply and other site needs in a timely fashion.
• Communicate regularly with volunteers and maintain volunteer database.
• Coordinate volunteer hospitality.
• Execute site procedures according to IRS and Cuyahoga County EITC guidelines.
• Manage workflow of tax site: set-up space; facilitate client sign‑in and intake; ensure orderly and thorough screening process and reduce wait time.
• Manage supplies and materials, keep files and supplies organized, and order new supplies when necessary. Keep track of site budget and expenses.
• Ensure security of confidential information.
• Ensure proper reporting and record keeping.
• Serve as the main contact for clients to address questions or concerns about their experience at the tax site. Promptly respond to inquiries from clients, the EITC Coalition, or the IRS.

Education and/or Work Experience Requirements

Required

Education

• High school diploma and/or equivalent
• Bachelor’s degree preferred

Experience

• Strong interpersonal skills and experience in a management role.
• Experience managing volunteers or experience in a Volunteer Income Tax Assistance program preferred.

Skills

• Basic tax knowledge (Form 1040 and supporting schedules).
• Basic computer skills for inputting tax return information into tax software (TaxSlayer).
• Ability to work independently.

Other

• Must complete all training and certification requirements. Must pass the IRS Tax Test at the Advanced Level, as well as the Site Coordinator Certification test.
• Must be flexible and dependable with ability to work evenings and Saturdays.
• Must have dependable transportation.
• Must be able to travel to mobile tax sites and events.

Working Conditions and/or Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Opportunities for on-the-job training and/or professional development.

M/F/V/D/EOE